The level of modern trade differs significantly from past relationships between sellers and buyers. At the moment, many professions with names that are unusual for domestic consumers have appeared on the labor market and in the global economy. In this regard, you can often hear the question: who is the supervisor and what does he do?

This is the name of a Western profession that has become part of the modern economic sector. In general, it represents leadership over a group of employees. Basically, specialists in this profession coordinate the work of promoters, managers and sales representatives. To understand in more detail what a supervisor means (who does what and who does what), it is worth considering the job description of this employee.

General provisions

The employee hired for this position is a low or middle level manager. His employment directly depends on the head of the sales department and the main management of the company. Once a supervisor receives this position, he is directly subordinate to these managers and has the opportunity to give orders to his own subordinates. In the absence of one of the subordinates, this employee must take their place, but only a person appointed by the director can take his position.

To obtain this position in the company, the applicant must obtain a higher professional education. Employers rarely pay attention to length of service. But if an employee only has a secondary specialized education and a certificate of completion of courses on working with subordinates, then his work experience in a managerial position must be at least one year. In his work, he must rely on legal and regulatory acts, orders from management, internal regulations, company charter and instructions.

Knowledge

The main purpose of conducting an interview for a supervisor is to test his knowledge and professionalism. An employee hired for this position must know labor law, the basics of entrepreneurship, doing business and market economics. Before starting to perform his functions, he must familiarize himself with the structure and staff of the company, find out the profile of its activities, specialization and think over the path of long-term development. In addition, the employee must find out how the organization’s personnel policy is maintained, what strategy it is developing according to and what technological processes are taking place at the enterprise.

In order to perform his duties efficiently, the supervisor must know general, labor and special psychology, sociology, the norm and time spent on the work of his subordinates, and methods for assessing the quality of their work. Also, his knowledge should include the ethics of business communication, methods by which personnel, organizational and management problems are solved, as well as the purpose and rules for using modern computer technology for information processing.

Functions

The very first thing a supervisor does is convey information to his subordinates about the tasks that they have to perform. It is this employee who checks whether they are ready to start work and distributes the total amount of work between them. He coordinates the work and in case of unforeseen circumstances or failure in the overall work process, he appoints a new executor to ensure the smooth completion of the assigned tasks. If necessary, the employee organizes the interchangeability of company employees, he must determine which tasks to complete as a priority, monitors that all employees comply with the work schedule, distributes personnel, assigns shifts to ensure that the expected volume of tasks is completed on time and at a high level.

Responsibilities

The supervisor's responsibilities include checking that his subordinates have all the necessary materials, technologies and information, without which they will not be able to perform the tasks assigned to them. He must prevent downtime in work and ensure that there are no emergency situations or stoppages in the work process.

The employee is obliged to eliminate and prevent conflicts between subordinates, to assess the quality of work of each subordinate individually in order to determine the rationality of assigning these tasks to him and whether it is possible to increase the number of his responsibilities. Thanks to his knowledge of psychology, he tests workers for loyalty, balance and degree of trust. The supervisor’s responsibilities also include analyzing employee behavior when working with clients, checking professional behavior and reporting to subordinates about the mistakes they have made and the need to correct them.

Other features

Among the functions of this manager, it is worth highlighting providing subordinates with instructions regarding mandatory tasks, checking for readiness to perform various types of work, as well as monitoring the condition of employees, analyzing the ability of them to perform work without causing harm to the company, and in the event of the removal or replacement of an employee, he is obliged to notify his superiors about this management.

Ensures that the system of rewards and penalties for employees is applied in a timely and effective manner, and also conducts conversations with them, finds out the reasons for job dissatisfaction and helps in solving personal and corporate problems. If one of the employees is not able to cope with the tasks assigned to them, organizes special events to increase their professional skills and, if this does not help, submits a request to management to dismiss the lagging employee.

Other responsibilities

The supervisor's responsibilities include determining the criteria and requirements for applicants to get a job in the company and selecting candidates for the position. He must introduce new employees to the team, provide them with everything they need to navigate the new workplace, and explain the principles of the company’s personnel and labor policy.

In addition, he must ensure the interconnected work of his department with other divisions of the organization, keep records of the employment of his subordinates and the work performed by them. The employee must document the quality of the work, the timeliness of its completion, and the reasons for the violation of the work schedule for reporting to superiors. If necessary, independently solves some problems of his employees.

Rights

The supervisor's job description assumes that this employee has the right to gain access to all personal affairs of the personnel subordinate to him, to participate in the development and approval of company plans, including changes in company divisions. If changes occur in production policy, he has the right to convene an ad hoc meeting to explain the new data to his subordinates. In addition, his rights include the ability to demand from management to provide his department with all the necessary materials, resources and information necessary to complete the assigned tasks.

The sales supervisor can obtain from the accounting department any financial information related to his employees, and also make proposals for material incentives or penalties from specific workers for how well and timely they perform their duties and adhere to company rules.

An employee has the right to act as an intermediary between his subordinates and senior management in the process of resolving production issues and conflicts. He can improve his knowledge, familiarize himself with the necessary documentation, and also demand that he and his subordinates be provided with optimal working conditions in accordance with the current legislation of the country.

Responsibility

The supervisor profession assumes that an employee, having received a job, is responsible for the quality and timeliness of the performance of his duties, and is also responsible for the work of subordinate personnel, their improper performance of their functions and all offenses. In addition, he is responsible for any violations of current labor, administrative and criminal legislation in the course of his work activities. He may also be held accountable if his actions or the mistakes of his subordinates led to material damage to the company.

Supervisor skills

A candidate for this position must have certain skills and qualities. Employees with systems thinking are highly valued, who can not only look at the situation from the outside, but also make a forecast in which direction it will develop. It is very important to understand the structure of the trading business, to know the specifics of the area in which the company operates, as well as to have business speech and be able to negotiate.

As for personal qualities, employers highly value resistance to stressful situations, exactingness, the ability to observe and analyze what is happening, as well as the ability to not lose performance even in stressful conditions. But, the most important thing that company managers look at is the leadership qualities of applicants and their ability to organize collective work. Well, since representatives of this profession are lower-level managers, the ability to listen and carry out instructions from management is valued no less than the rest.

Conclusion

Supervisors are lower-level managers, mostly subordinate to a small staff of sales employees. It is believed that this position is the beginning of a career path in the company and opens up great prospects for the person. It is by occupying this position in the company that employees begin their path to senior management positions and hone their management, planning and promotion skills.

Word "supervisor" comes from the English language: supervisor translated into Russian means “overseer” (supervise - observe, control). It began to be used in America in the 70s of the last century. This position arose out of a need strengthening control over workers.

Features of the supervisor's activities

Supervisor is a position lower management level(rarely - middle manager). He usually has a group of employees from 5 to 10 people subordinate to him, less often 20. It is this number of subordinates that is considered the best for establishing and, importantly, maintaining personal contact with each employee. The supervisor may be full-time or freelance- it depends on the specifics of the organization’s activities. The supervisor performs work as an intermediary between working staff and the customer or department head.

Most often, the term “supervisor” is used to name a specialist who organizes and controls the work of promoters(people who promote goods and services). This word is also used in network marketing - these are employees who have reached a certain level within their “network”.

Main functions of a supervisor:

• Carrying out interviews with candidates for vacancies.
• Training and motivation teams.
• Providing new employees information necessary for adaptation to the team, familiarity with the basic principles of the organization’s personnel policy.
• Task distribution between workers.
• Examination logistical security of workers.
• Taking measures to prevent temporary work stoppages, elimination of causes, causing a decrease in the quality of work.
• Setting up friendly atmosphere in a team, creating the most comfortable working conditions.
• Compliance control work schedule and the quality of their implementation.
• Objective assessment quality of work every employee. Analysis of employee attitudes towards clients and visitors, observation of professional behavior.
• Deciding on interchangeability of workers and promoting them through the ranks.
• Organization training courses and patronage of lagging workers.
• Providing information to management about dismissal of employees.
• Reporting to superiors(about the readiness of a particular employee to perform tasks, about the results achieved by employees, about the quality of work, etc.).

Personal qualities of a supervisor

The supervisor must have and use leadership, organizational, communication and creative qualities, he must be active, purposeful. In his work skills are important planning and systems thinking (the ability to see the situation as a whole and predict its development), as well as the ability to work in a team, an analytical mind, observation, stress resistance, demandingness, the ability to work in a dynamic mode, diligence.

Employers in posted supervisor vacancies often required from the candidate possession of such skills as: structure and sales techniques, negotiation skills, knowledge of labor legislation, rules and regulations of labor protection, ethics of business communication, methods for solving organizational and management problems, internal labor regulations of the organization, fundamentals of psychology, etc.

Requirements for supervisors

The main requirements of employers for vacancies for supervisors are as follows: age - 20-40 years, higher education, work experience of at least 1 year, availability of a car and a driver’s license.

Supervisors have traveling nature of work. Most employers provide their employees with a company cell phone, pay for public transport passes, or provide compensation for using a personal car at work.

Average salary for supervisors 15000-25000 rub. per month.

Hello again!

Have you seen girls in supermarkets offering to try supernew sausage? So, know this: they are led by superman - supervisor.

They won’t hire you for this position right off the bat.. Today we will think and together build a sample resume for the position of supervisor.

Education

Writing a supervisor resume To get a job, you first have to enter where you studied. Perhaps in a past life you were an aviator, an entrepreneur, a hotel receptionist... Resume sample supervisor assumes the column "education". This is where certificates from courses, trainings and seminars will work for you.

Based on a sample resume for a job, do not forget list and attach scans as an attached file or upload them to your portfolio if you are filling out a resume form on a job search site.

What can you do?

Job responsibilities from a person working in this position in different organizations radically vary. Well, okay, not radically, but they are very different from one another. Therefore, describe in detail what you did and what experience you have.

Have you worked with key clients? Did you serve VIPs? Have you developed a client base from scratch? Do you negotiate with wholesalers and sign contracts? Give me a hint, give me a hint! And don't forget to write it all down. To avoid forgetting anything, it makes sense to look through resume examples online.

Achievements

If you download a supervisor’s resume (far from ideal, but we’ve already talked about that, it is important to describe what you did at your previous job using specific numbers. For example, we increased sales in the regions by two percent. Or trained twenty promoters, or developed an effective training program for sales agents...

Additionally

Almost any resume sample contains a “personal qualities” item. But you shouldn’t overload your employer with character traits, although your positive ones are through the roof, I’m sure. How to write without going overboard? I answer. Literally two or three. Choose carefully. The ability to decide may be important conflict situations(since this employee is constantly in the role of a damper between superiors and subordinates), the ability to master new competencies (we talked about very different job responsibilities - This is where this ability comes in handy).

« Additional Information» – important details for the future boss. The resume form usually contains this clause. How to write a supervisor's resume correctly, what to include in the last, concluding chapter? Answer these questions. Are you ready for business trips and extracurricular work? Can you take the place of a sick promoter? Do you have a driver's license? Do you speak a foreign language? International passport?

By the way, supervisors are a highly sought-after position in foreign companies. So what does that mean? Means, English is your perspective. Free audio seminar will help you make a powerful breakthrough in learning English.

And finally, a short video about who supervisors are.

Good luck in your job search! Was the information useful? Share her on social networks, and in order not to miss something new, subscribe to my blog!

Khair everyone. Always yours Rustam.

What does a sample supervisor resume look like?

Supervisor resume example

Correct supervisor resume sample

Samordina Elizaveta

Career objective: Supervisor
Desired income level: 45 thousand rubles

Date of birth: 10/11/1983
Accommodation: St. Petersburg, metro station “Ploshchad Muzhestva”
Not ready for business trips. Not ready to move.

Contact Information:
Phone: +7 (9хх) ххх-хх-хх
Email: [email protected]

Key knowledge and skills:

• Sales management, marketing, merchandising;
• Skills in working with documentation, developing regulations, maintaining reports;
• Organization and control of demand-stimulating promotions;
• Motivation and training of personnel;
• Good knowledge of sales markets.

Experience:

09.2010–07.2015 Supervisor

LLC "Antares" (www.antares.ru), St. Petersburg

Field of activity of the company: retail trade in food products

• Organization of store operations, management of the opening of new outlets;
• Checking documentation, interaction with inspection authorities;
• Placement of goods by zones, visual merchandising;
• Organization of marketing campaigns and events.

Achievements:

• Increase in sales volume by 20%;
• Opening of 20 new stores.

02.2005–06.2010 Head of Merchandising Department

Ilana LLC (www.ilana.xyz), Vyborg (Leningrad region)

Field of activity of the company: retail trade of perfumes and cosmetics

• Recruitment and training of employees;
• Ensuring achievement of planned indicators;
• Work with documents;
• Development of regulatory documents for merchandisers.

Achievements: developed a personnel training system that increased employee efficiency by 20%.

Education:

2014 Business school "Vision", St. Petersburg

Team Management training, certificate

2011 Training center "Forsazh", St. Petersburg

Training “Field sales”, certificate

2007 St. Petersburg Humanitarian University of Trade Unions, St. Petersburg

Specialty: “Economics and Management”, higher education, diploma

Additional Information:

Foreign languages: English – intermediate level (B1).

PC knowledge: Confident MS Office user.

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