Comfortable shopping with a laminating: The thing did not fit - it's easy to return! Blank application for return of goods in Lamoda Lamoda exchange for another size.

Many fear to acquire goods in online stores. In ordinary outlets, a person can always consider the goods, measure (if it is clothing or shoes), check it on quality.

However, purchases in the online store are associated with a certain concern: it is not known whether the goods will suit whether it will be high-quality. In this regard, it is very important to understand how in which case you can return the purchase.

Dear readers! Our articles tell about typical ways to solve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call by phone free consultation:

About the rules and timing of storage of parcels and custom letters in the mail you can learn from ours.

Basis

What grounds can you return the purchase?

Judging by the reviews, in the online store Lamoda things acquire convenient and safe.

The company works with 66 cities of Russia. Any buyer can arrange free shipping When ordering up to 10 things.

At the same time, the customer is not obliged to pay all these things, but can try them out and pay only what came. Despite the opportunity consider and check on quality your purchasesThe buyer has time to make a decision - to leave acquisitions or not.

According to the law on the protection of consumer rights, it is possible within 14 days (except for the purchase day).

What if the money does not come?

Lamody does not return money: how to be?

To protect yourself in the case when the money for the proper quality sent back is not coming on time, you can adopt the following scheme of action:

necessarily keep a copy of the application for refund;
you can write a claim to the name of the store director;
if the claim did not help, then the next step is to appeal to the court and writing the complaints in the name of the store director.

Buy in the online store quick and convenientEspecially when all the nuances are provided from both the seller and the buyer.

Sample Claims on the return of the goods acquired by remote method in the online store.

Previously shop online was unsafe.

After all, in contrast to the shopping center, where the thing can be touched and trying, in not always such an opportunity, and if there is, then, as a rule, in cities - Milionniki.

Fortunately, legislation of the Russian Federation made some changes to the interaction of the buyer and the seller.

Defective or incorrectly equipped goods must be sent in the same container and with all the supplied labels and labels. If you tear off the label, the store has to return the goods and not return the money to you.

If returned initially poor-quality Goods, the store all expenses for shipment takes on yourself. If you purchased the goods that were produced prepayment, Money will come to that kiwi - a wallet or a map number, from where they were written off.

Writing Claims / Applications

Main condition Return, considering all of the above - this is a completed and printed statement from the site Lamoda.ru. You will find it in the menu item. "How to return" - Click "Print a refund application" At the top of the right on the site page.

Samplefilling out a blank:

Form intuitive clear and simple - The client fills the order number, article, size, title, date and amount of returned goods (if there are several of them) separately. This information can be viewed in overheadThat comes to the customer always with his things delivered to him. In the application, be sure to specify causereturn.

If the application is incorrectly filled or all documents will be sent, but without a statement - money to the buyer will not be returned. Fill in the data, set the signature.

Many do not use stores in internetBecause they are afraid to get not the goods that expected. In Offline store, you can measure the goods and see its quality.

On the Internet it is not clear what kind of fabric will actually be, the model will sit correctly. And it is important to know if its goods can be returned to the seller.

Lamoda. - Popular site for the sale of clothing, shoes and accessories. But even there, the goods are not always suitable in size, coloring, fashion.

Dear readers! Our articles talk about typical ways to solve legal issues. If you want to know how to solve exactly your problem - call by phone free consultation:

Return / exchange right

If a set of things that bought on Lamoda did not come up, it can to give back For 14 days (Article 25 of the Law "On Protection of Consumer Rights").

Shopping day is not considered. This is indicated in Articles 26.1 and the Federal Law "On the protection of consumer rights".

But there is a part of the goods that cannot be returned by the decree of the Government of Russia of January 19, 98 No. 55.

On the online store page it is indicated that do not return:

fabrics, lace and all materials that are sold on meters;
personal products hygiene;
cosmetics and spirits;
tights and underwear;
of jewels;
things for children;
massagers, technique.

Everything else can be returned.

You can return money for the goods without giving (for example, it is lost). But the lad can require evidence that the thing was bought from them (the screenshot of the office, all information from the mail regarding the order).

If they do not provide them, then the company refuse In consideration of the problem.

Contents of the application, and how to fill it correctly?

If it is not possible to get into your personal account, remember return blank ourselves. After print and put the hand signature.

Collect everything you need:

purchased goods;

statement with your signature;

receipt from the goods;

all documents that came along with things, for example, overhead;

information about courier delivery, printout SMS;

specify the phonewhich will call and send SMS.

Fields of the form are filled without corrections. Indicate the data:

order number goods;

his name;

vendor code;

parameters;

number of things;

cost.

All the necessary information is in the invoice. All graphs need to fill out correctly and printed lettersotherwise the application will not accept, and the company will refuse to return money.

Download a sample of filling out an application for a return to the laminate store.

Methods of delivery

You can immediately refuse From the goods while he did not come.

For this you need call the operator And call the surname, delivery address and order number. Then the money will be returned, and the thing will not deliver.

there is several possibilities Return:

Pickpoint. (Postavy). Return paid;

Points of issue from the lad. Refund free;

Pick-Up. (Items issuing). Return is also free;

Department of the Russian Post. Return paid and the longest.

At all points it does not matter how you sent the goods: the courier or you yourself took it.

Return can be implemented in every city of Russia.

For example, in Moscow Items issuing are at the following addresses: Small Konyushkovsky Lane, 2; ul. Znamenka, 7, p. 3; ul. Nikoloyamskaya, 21/7 p. 3; ul. Novokuznetskaya, 11/13; ul. 1st Brest, 66; PR-T in the world, 40; ul. Small Pirogovskaya, 8; ul. Skobelian, 20.

Addresses of issuing points in other cities can be seen on the company's website.

If problems with posts and do not want to send, points of issue Lamoda is in all regions.

How to exchange?

Exchange this company does not. To return the thing, make the official return and order another.

Another exchange option does not exist.

In what cases may refuse?

Shop by law does not take back:

spirits, toilet water and;

hygienic means;

socks, leggings, tights;

anyone, even if they are not open;

jewelry.

All goods undergo special examination.

If you can prove that you have managed to donate things and used, then in return will be denied.

What if the company does not return the money?

Means will come taking into account the type of return. Somewhere he is paid, somewhere not.

Duration of giving money to the client on average 10 days From the date of receipt of the goods back to the warehouse.

If the cash has not come to the specified period (better wait for fourteen days), observe the following schema:

save the copy statements;

write claim chapter of the company;

contact the court with a complaint.

But you must understand that litigation is a long time, and easier save all documentsAnd then provide if you saw a marriage on a dress or sweater.

Online shopping every day safer. But you need to remember that the quality of goods is checked immediately upon delivery.

Then you can most likely return the marriage and get the money back. If you do not save documents and packaging, skip legitimate time, then you can stay without ordered things and money.

If you still doubt this company, you can familiarize yourself with reviews in the Internet.

Useful tips on using the site laminate you can see in this video review:
Article author -

The goods ordered to the site and did not come up for any reason (style, size, color) can be returned for 14 days, not counting the day of purchase.

To make a return, you need:

1. Print, fill out and be sure to sign a refund
2. Collect the parcel consisting of:

product
signed application for refund
cash check (if available)
card check (if available)

3. Send parcel in a convenient way for you (possible ways to send parcels are listed below).
4. Wait for SMS notification of return to the warehouse. Cash will be transferred within 7 days from the date of receipt of the goods to the warehouse.

Possible ways to send parcels

Return through BelPochet

LLC "Fashion with delivery"
To demand the exchange workshop,
ul. Vokzalnaya, 22, 220060, Minsk

We draw your attention to sending the product is necessary no later than 14 days from the date of purchase by a simple mailing, not cash on delivery!

Return by postal courier

For a more convenient return of goods, you can use the service "Postal Courier" service, which allows you to call the courier home. Call "postage courier" you can:

by calling a call to the Central Communications Office with the district postal connection node.
by calling the number 154 - the reference service RUE BELPOCT.
after an application on the site of the RUE of Belpochta.

More. Compensation of service costs postal courier is not performed.

Independent refund

An independent refund can be done at:

The city of Minsk, m. Square Yakub Kolas, ul. Kuibysheva, 69. Daily from 10:00 to 21:00;
the city of Minsk, m. Malinovka, ul. Yesenin, 6. Daily from 10:00 to 21:00;
city of Minsk, m. Uruchye, Pr-T of Independence, d. 186. Daily from 10:00 to 21:00;
city of Minsk, m. Kuntsevschina, ul. Prittsky, d. 87. Daily from 10:00 to 21:00;
minsk city, m. Sports, ul. Efrosiny Polotsk, d. 5. Daily from 10:00 to 21:00;
the city of Minsk, m. Grushevka, PR-T Dzerzhinsky, D.19. Daily from 10:00 to 21:00;
minsk city, m. Stone Gorka, ul. Sukharevskaya, d. 46. Daily from 10:00 to 21:00;
minsk city, m. East, ul. Peter Mstislavtsa, d. 18. Daily from 10:00 to 21:00;
the city of Minsk, Independence Pr-T, d. 84a. Daily from 10:00 to 20:00;
city of Gomel, Prior October, d. 28a. Daily from 10:00 to 20:00;
city Mogilev, ul. Pervomayskaya, d. 22a. Daily from 10:00 to 20:00;
city of Mogilev, ul. Zlatoustovsky, d. 20. Daily from 10:00 to 20:00;
city Pinsk, Vernomayskaya St., d. 176a. Daily from 10:00 to 21:00;
vitebsk city, ul. Lenina, d. 73. Daily from 11:00 to 21:00;
city \u200b\u200bof Soligorsk, ul. Komsomol, d. 43.Exious from 10:00 to 21:00;
baranovichi city, ul. Borodina, d. 4. Daily from 10.00 to 21.00
grodno city, st. Susorova, 254a. Daily from 10.00 to 20.00;
brest city, ul. Morozova, d. 1. Daily from 10.00 to 20.00;
mozyr City, Ulushkin St., 44b. Daily from 10.00 to 21.00;
city of Vitebsk, PR-T Moscow, d. 66k1. Daily from 10.00 to 21.00.

Return money In orders issuing points, starting from the day following the day of purchase of the goods. To return funds to the bank card through the payment terminal, you must provide a check-check.

Calculations when returning the amount paid for the goods are carried out in the same form in which the goods were paid.

The return period depends on the refund method and is not more than 7 days from the date of receipt of the return goods on our warehouse.

If you are interested in additional return information, email us on or use the feedback form on the main page of the support center page.

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On the Lamoda website in the client's personal account is an online form for refund.

Using Online forms:

Details for the transfer of funds will be filled in electronic form independently, which eliminates the possibility of errors and, accordingly, reduces the risk of rejecting the transfer by the Bank or Russian Post
Ease of use - you select the desired order, positions and reasons for returning in your account, and not fill out all data manually
The link to the completed form will come to your personal email. You need to print it and send us together with the returnable goods.

For entry B. Personal Area Click on the "Login" button in the upper right corner of the site site.

2. After entering your data and press the "Login" button, an additional "Profile" button appears on the top panel of the site.