What a new Sberbank employee needs to know. Interview at Sberbank, what questions are asked? How will the interview take place at Sberbank?

“I work at Sberbank” sounds proud. Becoming an employee of the world's largest bank is the dream of many graduates of economics and finance faculties. I also had the opportunity to work in this largest credit and financial organization, which means I had to undergo interviews and training. By the way, one of the slogans of Sberbank, which says that “everything will be taught here” and “We are a team,” are not empty words for the beauty of the style. The training is productive, interesting, and the staff and teachers are always ready to help. But, the first stage of employment is always and everywhere an interview.

There are many branches and additional offices of Sberbank of Russia throughout the country. In small towns and villages, the interview procedure consists of a short conversation with the head of a structural unit or his deputy after submitting a resume.

In large structural divisions and regional head offices, these issues are dealt with by human resources services, which conduct selection based on the submitted resumes of applicants for vacant positions.

Thus, the employment procedure at Sberbank can be presented in the following stages:

Submitting a resume;
Group interview;
Individual interview;
Education;
Internship.

And only after this the employee begins to work independently.

At the same time, I note that passing the interview is only half the success. Many applicants find it difficult to complete the training and pass the exams. Yes, real exams that many cannot pass. But let's get back to the interview.

What positions does Sberbank offer?

When applying for a job at any financial institution, it is important to understand that the main area of its activity is sales. Without feeling the ability to trade, you should either choose another type of economic activity or begin to develop this skill. Perhaps someone will smile, but we sit in front of the mirror and sell something to ourselves, we can practice on our relatives.

Why is this being focused on? So, at the first collective interview there will be testing, during which the situation of selling a product will be simulated. By the way, this is not necessarily a banking product. They may offer to sell a pencil, notepad and other items.

A consultant is a junior level of employees working in the client area and providing citizens with information and consulting assistance when working with terminals and personal accounts;
Individual service specialists are PC operators working with a banking program who receive clients and conduct settlement and payment transactions;
Leading specialists in servicing individuals are the same operators, but more experienced;
Sales managers - this category of employees is engaged in the sale of bank deposits, insurance, loans and cards;
A credit manager is an employee who works with clients who want to get a loan; they form loan applications, accept documents and issue loans.

In some branches, the positions of cashiers and senior cashiers have been retained. A specialist operator can act as a cashier. But the senior teller works with the bank vault, giving operators “tills” or cash to load the tills in order to work with customers in conducting payments and issuing funds. At the end of the working day, the senior cashier takes the funds back and puts them in storage. They also issue cards, certificates and other securities.

Thus, when applying for a specific position, it is important to understand the essence of the responsibilities that have to be performed.

The nature and procedure of the interview?

The interview procedure at Sberbank is multi-stage. The first stage is a collective interview. Here the job seeker’s task is to stand out from the crowd. It takes place in the format of a role-playing game, in which you need to show yourself as a promising salesperson. You shouldn’t be afraid to seem original or an unconventional person, but you shouldn’t overact.

You should approach this stage seriously; it is important to prepare. You can study sales schemes, key principles, and also memorize several relevant phrases. You can see checklists for sales managers. During the game, do not use phrases with the subjunctive mood, such as “would you like” and similar expressions.

The next stage is a personal interview. Here you need to present yourself as a person and as a specialist. It is important to comply with the dress code. You can use this trick: tie a dark green neckerchief (to match Sber's corporate color) to a white blouse and black skirt (trousers). This will make you feel more confident and part of the team, and recruiters will be pleasantly surprised. This psychological trick will endear them to the applicant.

To understand how to present yourself and what you shouldn’t talk about at all, you need to study in detail the requirements for applicants, as well as the functional responsibilities within the framework of the position for which the applicant is applying.

When preparing for an interview, you should understand that the questions will be asked within the framework of the profession, which means you need to study materials on the work of banks and the banking industry as a whole.

As a rule, such an interview is conducted by a specialist, which means the questions will be specific, for example:

What is a loan, lease, certificate, bill or deposit?
Why is the ruble falling or the dollar rising?
Why did you come to work at Sberbank, what salary do you want to receive?

By the way, the question of salary is quite tricky. If you name a small amount, they may conclude that the applicant is unsure of his abilities, and his level of ambition and determination is zero. It is better to focus on an income above average.

You will also need to be prepared for the fact that the applicant may be offered cases - these are work situations from which they will need to find a way out.

Testing as part of the interview

Testing has recently become a mandatory element of studying applicants when applying for a job. The most commonly offered tests are computer-based intelligence (IQ) tests. In the banking industry, special materials are used to determine the degree of knowledge of the applicant in the profession. Such tests are freely available on the Internet, which means you need to get acquainted with them, or better yet, pass them. To be more confident, you can explore several options.

Training as a decisive stage

Passing the interview is half the success. Afterwards, the employee will have a probationary period and an internship. At the internship stage, by the way, many departments offer a week or two to simply get acquainted with the work of the staff before drawing up an employment contract. First you will need to work in the hall with consultants, and then sit next to a specialist operator. Will they pay? Is not a fact!

If the applicant does not change his mind at the internship stage, a contract is drawn up and the employee is sent for training. The training lasts two weeks. It is structured in the format of lectures from 9 a.m. to 6 p.m.—working days. At the end of each subject, oral exams or computer tests are taken. The student is given only three attempts. If the exam or test is not passed, the employment contract is terminated.

In general, about the interview and work at Sberbank: before going through such a difficult employment procedure, it is important to understand and be aware of whether the nervous system can withstand such complex and intense work.

When applying for a job, it is important to make a good impression. Especially if it is the largest bank in Russia. After studying the reviews of applicants, we found out how to properly pass an interview at Sberbank, what questions are asked and what advice from HR managers would be useful to study. At the end of this material, excerpts from tests for job seekers and bank employees are presented.

This information can provide real help in getting an idea of future tests and questions that are most often asked at Sberbank.

How is the interview going?

The interview procedure usually involves basic questions that help to obtain general information about a particular person, as well as understand his suitability for working in the company.
The interview process may consist of several stages:

The initial stage is communication with the manager who deals with personnel issues. Quite often this representative does not have accurate information about the professional intricacies of a particular position. So he asks superficial questions. They help determine activity and determination. At this stage, people who do not have an active position and do not strive to prove themselves are eliminated.
Intermediate stage - a conversation with a specialist takes place. His role can be either a senior operator or an ordinary employee with a similar position, or a deputy head of the department for which the employee is being selected. At the time of the conversation, the degree of training, professional skills, and work experience are determined.
The final stage is communication with a specific boss or director of a specific branch. The person’s ambitions, his expectations from a future position, the degree of readiness to do the job, a list of responsibilities, and the desire to make proposals for the development and improvement of the company’s work are considered.

Such a division is considered conditional. The first interview may not be conducted by a human resources manager, but by a specialist in the banking field, who will ask specific questions from the professional field. And the boss from the final stage will want to talk “about life.”

What questions should you prepare for and what should you know?

To have a successful interview at Sberbank, you need to familiarize yourself with a large number of materials: tips and video recommendations from HR managers, frequently asked questions, trainings on how to present yourself correctly, as well as on personal development.

It should be borne in mind that it will still not be possible to prepare 100%. Sometimes something may not happen as we would like and you need to use logic, resourcefulness, and ingenuity, which will help you show yourself with dignity in any situation. To maintain a decent appearance, it is best to maintain a certain line of behavior.

According to reviews of those interviewed at Sberbank, here are the questions that can be asked at all stages:

Personal. Marital status, age, place of residence, favorite activities, hobbies are affected;
Professional. Professional skills, work experience, responsibilities performed at the previous job, the reason for looking for a job or leaving, the presence of additional useful skills and experience are ascertained;
Financial. The conversation concerns the salary at the previous place of work and the desired salary;;
Strategic. Questions are raised about real career growth and the applicant’s plans for the next 5-10 years.

How to successfully pass an interview at Sberbank?

In addition to the survey, the employee may offer to undergo testing. It is important not to forget about the standard approaches to the interview procedure, which are usually practiced in large companies. This information is present in the video.

A list of questions consisting of 4 blocks is proposed. If you familiarize yourself with them in advance, you can feel more confident during the conversation.
In addition, general psychological tests are available for study, including 50 questions, which are often used during interviews at Sberbank.
It is difficult to say what advice will help you pass an interview at Sberbank, what questions will be asked, what test you will be asked to take. But, at a certain stage of the interview, our advice will definitely help you to be much more confident and successful.

Sberbank is a large and serious bank that constantly requires specialists. Working there is a tempting offer for both students and graduates, as well as those with experience in the banking sector. To be hired, you need to pass an interview at Sberbank. How the interview goes and how to prepare – this will be discussed further.

How to pass an interview for a consultant at Sberbank

The most vacant position at Sberbank remains a consultant position. This is the entry level. Next, you can get into sales managers. The bank monitors its reputation - it needs real professionals in their field, which requires serious selection.

The interview at Sberbank for a consultant and subsequent hiring takes place in several stages:

Interview with the HR manager. It often takes place in a group format and ends with testing, which eliminates most of the applicants.
Interview with a specialist.
Completing an internship for training.
Actually, the beginning of real work for the “survivors”.

Not everyone will be able to go through this difficult path, but let's start from the very beginning. Before you have an interview at Sberbank as a consultant, you should be well prepared, otherwise you can ruin everything at the very beginning. It seems that working as a consultant is easy - it is not. You must have sufficient knowledge, patience, and the ability to communicate with a variety of types of people. To prepare, it is better to know in advance how the interview at Sberbank is going, what questions will be asked, and what future responsibilities will be.

The first stage of a career at Sberbank

Before being interviewed at Sberbank as a consultant, the applicant fills out a questionnaire and provides a resume. Then he will have to complete all of the above steps. The HR manager usually asks superficial questions during an interview at Sberbank, allowing you to determine how self-confident and purposeful you are. After this, testing will be required.

How is the selection of specialists carried out?

Testing is a popular modern way of identifying unsuitable candidates. How to pass an interview at Sberbank using the test? Look for similar online tests on the Internet - many banking companies use them to determine the sufficient intelligence, mathematical skills and erudition of a future employee.

Interview questions at Sberbank in the tests are of a psychological nature, tests of the ability to understand instructions and solve numerical examples.

Mass interviews at Sberbank have also become permanent, because there are a lot of people who want to get a job. In this case, first everyone introduces themselves, then they can show some situation and ask to solve it. How to complete such a task? It is important to show goodwill, sociability with the highest respect for the client.

Questions asked during an interview and their answers

An interview with a specialist is an even more serious stage.

Questions asked during an interview at Sberbank when communicating with a specialist may be of a personal or professional nature:

What is leasing, liquidity, shares, bills, bonds?
If the ruble falls – is it good or bad?
Why do you want to get a job at Sberbank? Plans for the future (career growth)?

Answers at an interview at Sberbank should be clear, concise, and to the point. If you are a specialist in your field (even if you are a student), finding answers will not be difficult. Of course, knowing what questions will be asked during an interview at Sberbank will make it easier to pass.

It is often suggested to play a role-playing game, for example, selling a deposit to an imaginary client. You need to be prepared for this too.

It is impossible to predict all the questions and answers during an interview at Sberbank - they can differ significantly, depending on who is conducting it and what position they hold. If you want to get a job as a consultant at a bank, they usually don’t burden you with any special financial definitions. It is more important for such a candidate to pass the test and be able to show goodwill and customer focus.

Feedback on the interview

Before going through an interview at Sberbank, you can search for reviews about it on the Internet. They are very different, because they also depend on the interviewer. But it’s better to be prepared for anything - studying them will come in handy. There are also descriptions online of how an interview at a Sberbank for a consultant takes place in the first person.

Before applying for a particular job in any institution or organization, as a rule, you need to go through such a serious and responsible event as an interview. The more responsible the place of work, the more famous and larger the company, and the higher the vacant position, and therefore the expected salary, the more scrupulous the selection will be, which usually consists of several stages of testing for applicants.

Such a test is, for example, an interview at Sberbank as a consultant, which, of course, is the most important event for applicants for this position as low-level employees of the famous bank. Therefore, in order to prepare to pass this test, in order to get rid of the anxiety and uncertainty that is completely natural in such cases, first of all, the applicant needs to find the most complete information both about the financial institution itself and about the process of going through the entrance procedures in it. As for the history of the origin, activities and traditions of Sberbank, this is a separate, extensive topic of conversation and detailed information about this should be sought by the candidate for the position.

Therefore, our task in this review is to consider only a topic that concerns the issues of how an interview at Sberbank for a consultant takes place.

How is the interview at Sberbank going?

First of all, interviews for employment at Sberbank, according to reviews of candidates who were selected, are carried out in accordance with the procedure and regulations on employment, based on testing called MMPI. Interview tests at Sberbank are aimed both at identifying the degree of professionalism of the candidate and also help determine his communication abilities, resistance to stressful situations, and ability to make non-standard decisions under limited time.

The interview stages at Sberbank are conducted in such a way as to test as best as possible the different skills and abilities of applicants and how much they coincide with the requirements for an employee of the vacant position. It is clear that not everyone can get a vacancy, so the first screening of applicants occurs at the group interview stage.

Therefore, let’s look at how a group interview takes place at Sberbank, where you need to show the applicant the ability to communicate with clients and the skills of benevolent behavior with strangers.

Group interview at Sberbank

All applicants are invited to an interview room, where they are given questionnaires containing a set of standard questions. Then each candidate is given the opportunity to talk about themselves in the form of a short and preferably informative presentation. Of course, the ability to present yourself in public needs to be developed in advance by practicing at home in front of a mirror or in front of your household.

The next stage of the group test may be questions asked at an interview at Sberbank in order to identify mental arithmetic abilities.

Then the candidates' ability to be attentive and logical is tested during special computer testing. It includes 43 questions that must be answered correctly in just over half an hour, or more precisely, 35 minutes.

Next, role-playing games can be offered, aimed at candidates’ abilities to smooth out conflict situations using the example of real stories, when, for example, you need to have a conversation with an angry client who paid utility bills, but they did not reach the addressee. Or, when you need to play the role of a bank employee, in front of one of the participants in a group interview, supposedly a bank client and he needs to be persuaded to use some banking service.

Questions during an interview at Sberbank

Regarding what questions are asked at an interview at Sberbank, these could be questions related to the following topics:

arguing why the bank should hire you;
forecasts of the candidate’s career growth, where he wants to see himself in the bank over a certain period of time;
advantages and disadvantages of the applicant;
the candidate’s ability to come to the aid of a particular colleague or client, the ability of his work to contribute to the overall results of the team;
features of choosing a job at Sberbank;
competitive advantages and advantages of working at Sberbank.

Interview at Sberbank, what do you need to know?

Based on what questions are asked during an interview at Sberbank, you need to have, firstly, at least general economic or financial knowledge. And secondly, for the position of Sberbank consultant, it is enough to have any higher education. But here the regional peculiarities of employment come into force - it is one thing to apply for a vacancy in the capital, and another, for example, in Birobidzhan. In the first case, you need to graduate from an economics or finance university, and in the second, you can get a job at Sberbank even if you have a secondary education.

However, for an employer like Sberbank, it is not even the presence of education that is important, but the applicant’s ability to learn quickly, as well as his communication skills and mental stability. What definitely needs to be shown, both during the testing process and after the interview at Sberbank already in the workplace.

How to prepare for an interview at Sberbank?

In the preparation process, not only correct and quick answers at an interview at Sberbank are important, but an equally important and quick assessment for the candidate is what first impression he will make of his appearance. Therefore, when they ask how to pass an interview at Sberbank from those who have successfully completed this procedure, they answer that the most advantageous thing in this important event is the appearance of the applicant and, above all, compliance with the dress code. Moreover, this is a mandatory requirement for both male and female candidates - classic, carefully ironed clothes without any frills. For women - as little jewelry as possible, light natural makeup, shoes with normal heels.

Based on reviews from those applying for a job at Sberbank, there is an opinion that it doesn’t matter what is asked during an interview at Sberbank, at the final stage of a personal conversation, if the candidate feels confident in truthfully answering the questions posed by the bank’s HR manager.