Suddenly you noticed that the packaging is not intact, or you brought the product home, unpacked it, and there was a defect. What to do in this situation, or rather, how to prevent it and protect yourself from wasted money?
How to properly receive parcels from Aliexpress by mail?
So you paid for your order on the Aliexpress website and the seller gave you a track number by which you can track the parcel. Read what a tracker is and how to track orders.
Your parcel will go through many stages before arriving at the post office closest to your address. This process always takes a different amount of time, it all depends on the region in which you live.
As soon as you see that the parcel is in the department, you can get ready for the post office. Once you receive the box, don't rush to leave.
Check the integrity of the packaging. There should be no cuts or holes anywhere. If you find it, immediately write a return receipt. The employee at the window should explain to you how to do this.
It is also best to open the parcel at the post office itself. At the same time, film the entire unpacking. In case of marriage, you can easily prove that you are right in a dispute by uploading a video to Aliexpress.
Don't ignore the advice above! The only evidence will be the video that was filmed. at the post office itself.
What do you need to pick up a parcel from the post office?
In general, after the parcel arrives at the post office, the postman writes a notice, which he puts in your mailbox.
It is understood that this is a document according to which parcels are issued. (That’s what the “postal workers” themselves say). But in fact, even the name of this piece of paper suggests that this is a NOTIFICATION for you that the package has arrived.
Is it possible to pick up a parcel without a passport?
The official website of the Russian Post states that the parcel can only be picked up with an identity document. Let's see what these documents are:
- Russian passport, of course. (Moreover, a foreign passport is not such a document)
- A document replacing a passport issued by an authorized state. body
- Temporary certificate, in case of loss or replacement of the Russian passport
- Military ID
- Seaman's passport
- Certificate of a member of the Federation Council or a Deputy of the State Duma
- Refugee ID
- Resident card
- Foreign document confirming identity (for foreigners without Russian citizenship)
- Certificate of temporary asylum in the Russian Federation
For children under 14 years of age, you must have a birth certificate with you to receive the package.
Remember, a driver's license is not an identity document.
Who can pick up a parcel from the post office other than the recipient?
For example, you made an order for Ali, but you urgently need to leave just at the time when the package arrives at the post office. Is it possible to pick up a parcel from the post office to another person?
Yes, in this case you can assign any family member or friend to pick up your order.
But for this you need to write a power of attorney for this person. And not just written by hand, but also certified by a notary. Look, how to issue a power of attorney for another person to receive a parcel.
Is it possible to pick up a parcel for another person with his passport? No, only with a power of attorney from this person can you receive his parcel.
What will happen to the parcel if it is not picked up from the post office?
Many people are interested in what will happen if the parcel is not picked up from the post office? In this case, your parcel will lie in the mail 30 days and go back where you came from.
The parcel sits in the mail for 20 days, and you scold the Chinese. Purchase on AliExpress.
If you need to keep it in the post office longer, some advise paying the postal workers, then they will hold the parcel until you return.
All online shoppers know perfectly well where to find what they need, how to buy it, and what is the most profitable way to pay, but not everyone thinks about such a seemingly insignificant moment as receiving a parcel. However, this issue is not so unimportant. Where to run and what to do if something goes wrong? Let's figure it out.
1.When receiving a parcel by mail
- First fill out the back of the notice ONLY your address and passport details. No phrases like “I refuse to open it”, “Opened in my presence, the contents of the parcel correspond to the description” or “I have no complaints about the communications authorities” SHOULD NOT BE SPECIFIED .Be careful! Very often, postal employees ask you to sign a receipt before they give you the package. NO NEED sign the notice immediately. The receipt is signed only after you are satisfied that your package is safe and sound.
- Carefully inspect the parcel, check the integrity of the packaging. Do this by picking up the box in your own hands, not from the hands of a postal worker.
- The postal employee is required to weigh your parcel. Make sure the weight matches what is indicated on the address label. Remember to convert: 1 lb = 0.45 kg.
- If there was anything breakable in the package, shake the box slightly - nothing should ring inside
- Pay special attention to the adhesive tapes and the quality of their sealing. If there is a “left” tape, postal employees may try to assure you that the package was opened at customs. Remember that in this case it must be sealed with customs tape, and a Customs Inspection Certificate signed by a customs officer must also be attached.
- If you have no complaints about the packaging of the parcel, it is handed over to you without drawing up a report. Put on notice ONLY your signature. No other entries need to be made.
- If you decide to open the parcel at the post office, be sure to write down the last name, first name, patronymic and position of the employee who will open the parcel. Opening of the parcel is allowed only in the presence of the head of the post office or his deputy.
2.Upon receipt of the parcel from the courier (EMS)
- Check the parcel in the same way as when receiving it at the post office
- Since opening the parcel upon receipt from the courier is not allowed by EMS rules, if you have doubts about the integrity of the packaging and the safety of the contents, take the receipt from the courier and send it back with the parcel. Then simply receive it at the EMS storage warehouse in the presence of employees.
3. When opening a parcel at the post office or EMC office
- If, as a result of opening the parcel, a shortage, replacement or damage to the goods inside is discovered, then the postal worker must draw up a Form 51-c Report, copies of which are then sent to the appropriate authorities. Remember! Form 51-c Act forms must be at every post office. The statement about their absence or inability to fill out is likely a lie. However, you can always find the forms on this page. In addition, the presence of the Certificate with the recipient is already an official reason for the mandatory opening of the parcel.
- If the Act is drawn up and signed, the notification of receipt of the parcel remains with the addressee. The requirement to sign it and give it to a postal employee is illegal. After signing the receipt, you do not have the right to open a dispute about non-receipt of the parcel or defective contents.
- Refusal to open the parcel and draw up a Report in form 51-b is illegal
. How to influence a postal employee and show “who’s boss”?
- You can always ask to call the shift manager and explain to him the reason for your dissatisfaction
- If step 1 does not help, contact the quality hotline of the Russian Post at the number: 8-800-2005-888 or 8-800-2005-055 for EMC (free call). By indicating the postal code and address of the branch, inform that you have been denied quality service. In addition, ask your boss to comment on the current situation.
- If this does not work, feel free to leave a review in the complaint book indicating your full name, address and requesting a written response.
4. Receiving the parcel at the customs terminal
If customs officers have doubts about the reliability of the customs declaration data, or about the legality of the contents of your parcel, and you are invited to the customs terminal for individual customs clearance of the parcel - stock up on the necessary documents confirming that everything is in order with your parcel - printouts of the sites where you were purchases have been made (indicating the cost of goods abroad), as well as printouts of the necessary laws and regulations confirming that your goods are not prohibited for shipment and circulation in the Russian Federation (or your country).
5. If the parcel was not delivered to you by the postal service within the specified time frame, read the instructions for further steps. If a parcel is lost, you have the right to apply for its search and the right to receive compensation if the loss is not found by mail.
6. If the item in the parcel was stolen or broken, you draw up Form 51 Report (see above). After this, you should write a claim to the Russian Post or EMS. If you do not receive a response within a month, you have the right to go to court. If your item was insured, you have the right to claim compensation from the insurance.
Do you have additional information, personal experience or something interesting on the topic? Let's share.
"Aliexpress" is an online hypermarket that is known all over the world. Every year the site is only gaining popularity among people from all over the world, and the number of orders is only increasing.
However, for those who have never placed an order, the question of how to receive a parcel from Aliexpress at the post office remains relevant.
Thanks to cheap prices and free delivery (in many cases), people are willing to order completely different products there. The most active and knowledgeable users even earn money by ordering goods on the site at very low prices and selling them at a profit. At the same time, citizens who learn about the site are often afraid to place an order, because they are not sure that the package will be sent to them, or they doubt the quality of the product, or even do not know at all how to receive it, how long to wait, and the like. Let's try to understand clearly how to receive a parcel from Aliexpress at the post office.
What is Aliexpress?
"Aliexpress" is an online store that sells many products wholesale and retail at cheap prices. It also includes Alibaba Group, a Chinese public company engaged in online commerce.
It is the presence of such a long distance from the manufacturer that makes many buyers in Russia wonder how and where to receive a parcel from Aliexpress.
Why is this beneficial?
Prices for any category of goods are really competitive. Trading from the site is carried out by various companies that sell items directly, so their prices are lower than in stores, which usually work with large volumes, and most often pay both transportation and duty.
Thus, you can actually purchase from the site at very low and competitive prices. In addition, do not forget that you can find products with discounts of up to 90% - this promises obvious benefits. Now let’s directly look at how to correctly receive a parcel from Aliexpress.
Step one: place an order
Delivery of many products on the site is free, which is a huge benefit of the store. This is why he is so popular. You should be careful not to accidentally order a product with paid delivery, since the cost can be quite high. If you are satisfied with everything, choose the color and quantity, then confirm the purchase and pay for it. Goods on Aliexpress are paid for immediately - this is the system, but then we’ll talk about how to get your money back if the goods do not arrive or are damaged.
Step two: confirmation and waiting for the order
We are approaching the main question of how to receive a parcel from Aliexpress by mail, how long will it take for this to happen, and whether you need to pay anything upon receipt. As was said, delivery in most cases is free, it is carried out by a service located in China, and in Russia the goods go into the hands of EMS Russian Post. We must admit that goods from the site take quite a long time - from 15 to 45 days, so if you order something as a gift, it is better to do it in advance, otherwise you may be late. After paying for your order on the website, you will receive confirmation that the seller has sent your order, and after that you can track where it is and estimate how long it will take to be delivered. The system updates data about the ordered product every 4-7 days, so the buyer will have an idea where the product is.
Step three: receiving your order
Many people ask: with "Aliexpress" at the post office?" In fact, everything is very simple. You need to come to the Russian Post office, provide your passport and pick up your purchase. Notifications that your order has arrived at the post office are delivered by the postman. However, due to various reasons, this may not happen. Therefore, if you see on the website that the product is already in your area (district), but there has been no update on its location for a long time, then it may already be there. You can also use such a system, like IML mail. Few people know how to receive parcels from Aliexpress, and this fact scares new users of an online store when ordering goods. Receiving an order is a pleasant step, but there are certain nuances.
Last step: product inspection and confirmation
When receiving an order, there are important rules that are best followed so that later there are no problems with returns and claims against the seller. Firstly, if you see that the packaging of the goods is slightly damaged, then immediately refuse to receive it. Secondly, in order to later prove to the seller the inconsistency of the product, it is better to film how you open the package and inspect the product, check its functionality if it is electronics, etc.
Why is this necessary? The problem is that if you are not satisfied with the purchase and there is a need to return it, then a dispute with the seller is inevitable. The buyer must indicate the reason why he requires a refund and is ready to return the product back. Such cases are rare for this online store, since the goods there are usually cheap, and at that price a person will not spend money to return them. After all, you will have to pay personally to return the goods. It's not cheap and it's not profitable. If you are satisfied with everything, then you should confirm receipt of the order in your profile and it is advisable to leave a review with the same photos so that other people know whether it is worth making an order from this seller and whether the price corresponds to the quality. Thus, we tried to figure out how to receive a parcel from Aliexpress at the post office. Place your orders, enjoy your shopping and be careful.
From this article you will learn how the procedure for receiving parcels from China in Russia occurs.
99% of all those who start buying goods from China via the Internet do not know all the features of receiving parcels at the post office.
They will first order the goods, and only then begin to think where the postman will bring their cheap socks, smartphone or some other useless crap bought from the Chinese. Or maybe no postman will appear on the doorstep at all, then you will have to go get the parcel yourself?!
I have already received several dozen parcels (I have experience). Therefore, without any problems, I will tell you what and how to do.
4. — IMPORTANT POINT
Where do Chinese parcels arrive? Home or to the post office?
All parcels with goods ordered from Chinese online stores with simple free delivery first arrive at the RUSSIAN POST office whose postcode you indicated in the delivery address.
Of course, you can make sure that the parcel does not arrive at the post office, but is delivered by courier directly to your home. But remember that this is an expensive pleasure, for which you will have to pay several thousand rubles.
Here is an example of how much paid courier delivery on the AliExpress marketplace can cost:
Can you imagine how much you will overpay if you manage to arrange fast courier delivery for an item costing 500 rubles?!
When the package arrives at the post office, do I need to go pick it up myself or will the postman bring it?
Previously, RUSSIAN POST employees sent notices about the arrival of parcels from China directly to mailboxes.
We needed to get this notice, fill it out, take our passport with us and go to the post office so that they would give us the package - that’s all.
All the parcels, small and large, were eagerly awaiting us at the post office.
Now things have changed a little!
Over time, post offices began to become overcrowded with parcels from China. The Russians sensed that it was more profitable to buy in China than in our stores. A real POSTAL BOOM has begun!
There is now physically not enough space in post offices to hold every parcel!
Therefore, small-sized parcels can now be dropped directly into mailboxes without any notice! Be prepared for this. They won't knock on your door, the parcel will simply be put in your mailbox!
Yes, it can be stolen, but this is your problem, since the parcel was sent by a Chinese seller with free delivery, like a regular letter. Remember, letters are thrown into your mailboxes, you don’t go to the post office to get them! Same with free small parcels!
But there is a way out of this situation. You can get from RUSSIAN POST to keep all parcels with them until you pick them up.
To do this, you need to go to the post office and fill out a special application. After that, they will call you (send SMS) and inform you that the package has been delivered and is waiting for you at the post office. And it will no longer matter what kind of parcel arrived: small or large - everything will be left at the post office.
We have dealt with small-sized parcels - some of them are stuffed by postmen directly into the mailbox. But what about large parcels that do not fit in the mailbox?
Everything is a little simpler here. Even if you did not fill out applications for storage of your parcels at the post office, no one will still put LARGE PACKAGES in the mailbox. Large parcels are always stored at the post office!
When such parcels arrive, postal employees call the recipient so that he can pick up the item due to him.
How do postmen get a phone number?
Everything is simple here too. When you place an order in a Chinese online store, they always ask you to provide a contact phone number, which is written (printed) on the parcel next to the address.
Now you understand why you need to indicate your real phone number in the delivery address. It is also advisable that the number be from a mobile phone and not from a landline phone.
In conclusion of this part of the article, I would like to remind you that each branch of the RUSSIAN POST works differently. Somewhere they still send out notifications for absolutely all parcels; somewhere they immediately call and notify about all the parcels that have arrived: large and small; Somewhere postmen are generally silent and do not notify people about parcels in any way - it all depends on how busy and arrogant the post office is.
In general, something like this.
The package is waiting for me at the post office. I want to come get her myself. What documents do I need to present to receive the parcel?
To receive a parcel at the post office, you need to have a passport of a citizen of the Russian Federation, a military ID or a foreign passport.
If you learned about the arrival of the parcel from a notice that was placed in your mailbox, then you will also have to take this notice with you.
So, we have sorted out the documents that you will have to take with you to the post office.
And now I want to answer 4 more popular questions related to receiving parcels:
1. When receiving a parcel from China, do I have to pay money at the post office?
No. If the package was ordered with free delivery, then you do not need to pay anything at the post office. Feel free to go there with an empty wallet.
You will only have to pay if the parcel limit for the month is exceeded. Read more about this -
2. I am 13 years old, but I ordered a parcel from China in my name. Will they give it to me at the post office? Should I ask mom or dad to get it?
A citizen of the Russian Federation under 14 years of age cannot receive the parcel on his own, since he does not have a passport. Parcels are issued only with a passport of a citizen of the Russian Federation, or with a foreign passport or military ID.
In this case, you need to ask your parents: mother, father (or a person replacing them) - so that one of them receives the parcel for you.
3. No passport (lost). Is it possible to receive the parcel somehow?
Yes, you can if you show the postal employee your military ID, international passport, or a certified copy of your lost passport. When you receive a parcel with a copy of a lost passport, do not say that it is lost, it is better to say that you simply forgot it at home.
4. Can a stranger receive a parcel for me?
No. No one can receive the parcel for you. Of course, if a power of attorney is issued, then your parcel will be given to the authorized person.
But don’t discount friendly (family) ties with postal workers. In this case, you can negotiate and receive a package from a complete stranger.
How to behave at the post office when receiving a parcel?
When you come to pick up your package, postal employees will ask you to sign a notice before they give you the package. To begin with, you can fill out ONLY your address and passport details on the receipt, but you don’t need to sign anything.
The receipt is signed only after you are sure that your parcel is safe and sound:
1. Carefully inspect the parcel, check the integrity of the packaging. Do this by taking the package into your own hands, and not from the hands of a postal worker.
2. The postal employee is required to weigh your parcel. Make sure the weight matches what is indicated on the address label.
3. If there was anything breakable in the package, shake it - nothing should ring inside.
4. Pay special attention to the tape and various adhesive tapes on the parcel. If there is some kind of tape, postal officials may try to reassure you that the package was opened at customs. Remember that in this case it must be sealed with customs tape, and a Customs Inspection Certificate signed by a customs officer must also be attached.
5. Carefully inspect the parcel for any cuts. If you manage to find something like this, feel free to report it to the postal employee.
If after checking you have no complaints about the appearance and weight of the parcel, you can put your signature on the notice.
Now you can take the parcel home.
I suggest watching the video. Here a man is shown picking up Chinese parcels at the post office. He made one mistake - he put his signature on the notices before he received the parcels in his hands:
Now I’ll tell you about how I personally receive parcels from China:
A long time ago I went to the post office that serves my home and wrote a statement there so that I would be notified by phone about the arrival of parcels. Now all parcels (large and small) are stored within the walls of this post office until I come and pick them up.
Before signing the notice, I carefully inspect each parcel. In general, I do everything that I wrote about in this article.
I'll finish with this.If you have any questions, ask, I will answer everyone.
The package is waiting for me at the post office. I want to come get her myself. What documents do I need to present to receive the parcel?To receive a parcel at the post office, you need to have a passport of a citizen of the Russian Federation, a military ID or a foreign passport.
If you learned about the arrival of the parcel from a notice that was placed in your mailbox, then you will also have to take this notice with you.
So, we have sorted out the documents that you will have to take with you to the post office.
And now I want to answer 4 more popular questions related to receiving parcels:
1. When receiving a parcel from China, do I have to pay money at the post office?
No. If the package was ordered with free delivery, then you do not need to pay anything at the post office. Feel free to go there with an empty wallet.
You will only have to pay if the parcel limit for the month is exceeded. Read more about this in this article
2. I am 13 years old, but I ordered a parcel from China in my name. Will they give it to me at the post office? Should I ask mom or dad to get it?
A citizen of the Russian Federation under 14 years of age cannot receive the parcel on his own, since he does not have a passport. Parcels are issued only with a passport of a citizen of the Russian Federation, or with a foreign passport or military ID.
In this case, you need to ask your parents: mother, father (or a person replacing them) - so that one of them receives the parcel for you.
3. No passport (lost). Is it possible to receive the parcel somehow?
Yes, you can if you show the postal employee your military ID, international passport, or a certified copy of your lost passport. When you receive a parcel with a copy of a lost passport, do not say that it is lost, it is better to say that you simply forgot it at home.
4. Can a stranger receive a parcel for me?
No. No one can receive the parcel for you. Of course, if a power of attorney is issued, then your parcel will be given to the authorized person.
But don’t discount friendly (family) ties with postal workers. In this case, you can negotiate and receive a package from a complete stranger.
How to behave at the post office when receiving a parcel?
When you come to pick up your package, postal employees will ask you to sign a notice before they give you the package. To begin with, you can fill out ONLY your address and passport details on the receipt, but you don’t need to sign anything.
The receipt is signed only after you are sure that your parcel is safe and sound:
1. Carefully inspect the parcel, check the integrity of the packaging. Do this by taking the package into your own hands, and not from the hands of a postal worker.
2. The postal employee is required to weigh your parcel. Make sure the weight matches what is indicated on the address label.
3. If there was anything breakable in the package, shake it - nothing should ring inside.
4. Pay special attention to the tape and various adhesive tapes on the package. If there is some kind of tape, postal officials may try to reassure you that the package was opened at customs. Remember that in this case it must be sealed with customs tape, and a Customs Inspection Certificate signed by a customs officer must also be attached.
5. Carefully inspect the parcel for any cuts. If you manage to find something like this, feel free to report it to the postal employee.
If after checking you have no complaints about the appearance and weight of the parcel, you can put your signature on the notice.
Now you can take the parcel home.
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