Despite the fashionable, Western name of the profession, a supervisor is an ordinary leader. He always has a number of line employees subordinate to him - promoters, sales representatives, merchandisers, sales managers or other specialists.

It’s easier to understand what supervisors do with examples. Promoter supervisors select the best places for promoters to work, provide them with advertising handouts, control the quality of their work, distribute bonuses, etc.

Supervisors of sales representatives or merchandisers develop routes for visiting stores, monitor the availability of subordinates with goods and materials for window dressing, and monitor the implementation of the sales plan and delivery schedule.

Places of work

Supervisors are in demand in various fields, but are most urgently needed in trading, manufacturing and advertising companies. Quite often they work in the FMCG field.

History of the profession

Translated from English, “supervisor” is a leader, curator, controller. This word came into the Russian language without being translated, and the profession was called “supervisor”.

These specialists appeared in the United States in the second half of the 20th century, when there was a huge demand for managers and executives. Currently, there is a supervisor position in almost every trading company or chain of stores.

Supervisor Responsibilities

Responsibilities may vary depending on the specific activities of a particular company. The main job responsibilities of a supervisor include:

• selection and training of personnel;
• distribution of tasks among employees;
• conducting negotiations with contractors and partners;
• work quality control;
• reporting on the work of subordinates.

Requirements for a supervisor

• higher education;
• 1 year of experience in sales;
• having a car;
• PC knowledge.

Supervisor resume sample

How to become a supervisor

To become a supervisor, you need two things: work experience and good organizational skills. Sometimes applicants are required to have a higher education (but extremely rarely). For this reason, the easiest way to become a supervisor is to rise from the bottom. Get a job as a promoter, merchandiser or sales manager, achieve success and get promoted.

Supervisor salary

A supervisor's salary, as a rule, consists of a salary and bonuses, depending on the performance of his department. Earnings range from 30 - 60 thousand rubles per month. According to statistics, the average salary of a supervisor is 50 thousand rubles per month.

Where to get training

In addition to higher education, there are a number of short-term training on the market, usually lasting from a week to a year.

The Institute of Professional Education "IPO" invites you to take distance courses in the direction of "" (there are options 256, 512 and 1024 academic hours) to receive a diploma or state-issued certificate. We have trained more than 8,000 graduates from almost 200 cities. You can undergo external training and receive interest-free installments.

Where is the supervisor job description used?

The word “supervisor” translated from English means “supervising, observing.” This profession appeared around the 70s of the 20th century in the USA, and became widespread in our country about 10-15 years ago. The essence of the supervisor’s work is monitoring staff and monitoring the work of small teams (from 5 to 20 people). The purpose of this observation and control is to improve the quality of the team’s work. In principle, the work of a supervisor can be compared to the work of a foreman, but the foreman is more of a worker, while the supervisor's profession requires more administrative and management skills.

Important! The supervisor acts as an intermediary between the enterprise administration and a specific work team. This profession is in demand mainly in large retail chains with a large number of salespeople, warehouse workers and merchandisers. In other enterprises, the practice of using supervisors has not yet become widespread.

Like any other employee, a supervisor can have a job description - a document that records the subordination, responsibilities and rights of this specialist. The use of job descriptions is not mandatory, but it allows the enterprise administration to optimally use labor resources and correctly distribute responsibilities between employees.

Thus, the job description of a supervisor can be used where the corresponding position is provided for in the staffing table.

The role of the supervisor in the company

Due to the relative newness of this profession, an accurate idea of ​​what exactly supervisors do in a company has not been established everywhere. For example, in some companies the supervisor is entrusted with personnel work, that is, he trains new employees, hires them, and himself looks for candidates to fill vacant positions in his department. In others supervisor's job responsibilities involve only the management of a group of personnel, and the hiring and selection of employees is carried out by a recruiting manager.

The attitude of the supervisor to the development of the budget in the company also varies. In some, he is completely removed from this process, in others he may participate in part relating to the unit he leads. Although the final decision is always made by a senior manager.

In general, a supervisor plays the same role in a company as a sergeant in the army: he must lead a small team, teach those who do not know how, and force those who do not want to work. However, unlike a sergeant, a supervisor can form his own team.

Don't know your rights?

What are the responsibilities of a supervisor?

Since the supervisor’s position is managerial, his job description should include the following:

1. He sets tasks for the employees of his group and distributes responsibilities among them.
2. The supervisor is responsible for assessing the quality of work of each of the employees he supervises. To do this, he is present at their negotiations with clients, observes behavior during the working day, and also uses other control methods.
3. He also conducts training for each newly hired employee of his group and communicates to him the enterprise policies established by senior managers.
4. In addition, he controls the execution of the work schedule, places personnel in positions in accordance with the approved staffing schedule in force in the company.
5. The supervisor creates a businesslike but friendly working atmosphere in the group, resolves conflicts that arise both between employees and between employees and the company’s management.
6. In addition, the supervisor transmits information about the behavior and business qualities of employees to the managers of the enterprise and participates in filling out personal files.
7. He also ensures that his subordinates are provided with all the necessary resources - both material and informational.
8. The supervisor eliminates all difficulties that interfere with the quality work of his department, organizes the correct interaction of subordinates with other structural parts of the enterprise.
9. He determines what qualities candidates should have to fill vacant positions in his department, and if necessary, participates in interviews with people hired.
10. Finally, the supervisor drafts the necessary documents required for reporting to company managers.

Of course, the list of responsibilities is purely indicative. The role of a supervisor varies greatly depending on the specific tasks the company faces. However, the responsibilities listed above are typical of the supervisor position in most businesses.

Responsibilities of supervisors in specific areas

It is worth talking specifically about the features that differ in the responsibilities of supervisors in various departments.

Sales Supervisor

If a company has a department that deals directly with local customers, a supervisor is often assigned to sales representatives. He is assigned to each group of 5-7 employees and directly monitors their work.

The sales representative supervisor, in addition to those listed above, has the following responsibilities:

• He travels with employees and monitors how the sales representative negotiates.
• If the client is particularly important, the supervisor can remove the sales representative and conduct negotiations in person. In this case, his responsibility is to show the employee exactly how such negotiations should take place.
• Since the supervisor must go “to the field” together with the sales representative, he knows very well which products are in demand and which ones are stale. In this case, the sales department supervisor may be assigned the responsibility of making purchase orders from the central warehouse or transmitting this information to the purchasing manager.

Merchandising Supervisor

In large trading companies, there is a position of merchandiser - a specialist involved in the correct placement of goods on the shelves and area of ​​the sales floor. From the outside it is not obvious, but this layout significantly increases the chances that the buyer will pay attention to your product and buy it. Well, where there is a significant number of merchandisers in the company, a supervisor position can be introduced for them.

The merchandiser supervisor is required to do the following:

• collect information about how work is progressing at points of sale under his control;
• analyze data coming from ordinary merchandisers;
• organize training for newly hired employees, inform them of the rules that they must follow in their work;
• together with marketers and under their guidance, develop a layout scheme that merchandisers must follow.

Supervisor at a hotel

The work of supervisors is not limited to trade alone. These specialists are also in demand in the hotel industry, where they usually manage the work of groups of maids and room cleaners. A medium-sized hotel (about 200 rooms) typically has 4-5 supervisors working simultaneously or in shifts.

In the hotel industry, the responsibilities of a supervisor usually include:

• to organize the work of the maids subordinate to him during the shift and draw up a plan for their activities;
• ensuring interaction between the reception service, technical service and other departments of the hotel on the one hand and clients on the other;
• control over the quality of cleaning and guest service;
• control over the safety of the property of the hotel and its clients;
• control over the prompt elimination of malfunctions and malfunctions of the water supply system, electrical network and other elements of the hotel infrastructure;
• providing the floor with linen, consumables, cleaning products, etc.;
• carrying out an inventory and drawing up reports in cases of damage to hotel property by guests;
• control over the services of especially important persons.

Who can work as a supervisor

The regulations do not say anything regarding who can hold the position of supervisor. Each enterprise independently establishes requirements for persons applying for this position.

However, as a rule, they are required to have work experience in the area where they are going to lead (for a merchandising supervisor - experience as a merchandiser, for a hotel supervisor, respectively, experience in the hotel business, etc.). In addition, quite often the candidate is required to have management experience.

The work of a supervisor involves providing observation and supervision of what the organization's personnel do in the workplace. Often, a supervisor is assigned a specific group of workers whom he will be assigned to monitor (and help protect their rights).

The job description outlines the main provisions that the employee must fulfill.

Key points:

• 1. The position of supervisor is considered the lowest level among managers.
• 2. Only the head of the organization can appoint or remove an employee.
• 3. Direct subordination to the head of the sales department.
• 4. A citizen with a higher education or secondary, vocational education and with at least one year of experience can become a supervisor.
• 5. The employee must know the Labor Code of the Russian Federation, the basic norms of doing business and economic relations in the market, the structure of the organization and processes in them, understand strategic plans and developments, have the ability to conduct a conversation, know labor safety standards, as well as methods for personnel management .
• 6. The activities of the supervisor should be based on the Labor Code of the Russian Federation, on the rules and regulations within the organization.

Supervisor job description - rights and responsibilities

The supervisor is required to perform the following duties:

• 1. Bringing the assigned tasks to the attention of personnel, checking the level of preparedness and distributing subordinates to places of work.
• 2. Adjustment of work activities of subordinates.
• 3. Organization of necessary replacements of workers.
• 4. Determining the tasks that need to be completed first.
• 5. Supervision and control of the work of personnel, monitoring the implementation of assigned tasks.
• 6. Providing subordinates with all the required resources to complete the job.
• 7. Preventing conflicts within the team.
• 8. Determining the quality of work done by employees.
• 9. Conducting conversations with the team to clarify all situations related to labor productivity.
• 10. Drawing up reports on the performance of workers, as well as on the quality of tasks performed by staff.

Supervisor rights:

• 1. Gain access to the data of your subordinates.
• 2. Participate in the life of the organization.
• 3. Holding meetings.
• 4. Demand that your superiors allocate all the necessary resources for fruitful work.
• 5. Receive information from accounting.
• 6. The ability to report to management about all violations of subordinate employees.
• 7. Conduct trade union activities, if provided for in the organization.
• 8. Learn to improve at work.
• 9. Demand that management fulfill the conditions for the work process.
• h3 job description for sales representative supervisor.

The supervisor is the main link between clients and representatives of the trading platform. The purpose of his work is to perform sales tasks, place and select the quality of goods with the help of sales representatives - merchandisers. The supervisor is required to lead, motivate staff to improve their work, and also monitor the implementation of assigned tasks.

It’s also worth looking at what the 2018 job description for the chief accountant of a budget institution is in 2018.

Job responsibilities of a merchandiser supervisor:

• excellent two-way communication skills;
• understanding the tasks assigned to employees;
• have the ability to motivate staff in order to encourage them to fulfill obligations with even greater effect;
• observing and supervising that tasks are completed in a strict order;
• effectively organize the fulfillment of the duties and tasks of merchandisers.

Job Description for Call Center Supervisor

The proper instructions for a call center supervisor consist of the following points:

• 1. General provisions, including requirements that correspond to the employee’s qualifications, as well as an explanation of what norms and rules he must work by.
• 2. Specific tasks assigned to the position held by the employee.
• 3. Responsibilities assigned to this position.
• 4. Rights.
• 5. Responsibility of the call center supervisor.

Job Description for Sales Supervisor

The structure of the job description is in principle similar to work in call centers and sales representatives. General provisions, rights and obligations, responsibilities are the same. They differ only in some details that are inherent in each type of work.

Must interact with the management of the sales department, monitor the quality of service, analyze and evaluate the work activities of staff, try to carry out all the necessary measures to improve the quality of sales, and also ensure that goods are delivered to the client.

Download a sample job description for a supervisor

The job description clearly states what provisions the employee must follow. The document includes the official rights and responsibilities of the employee to the organization, as well as his responsibility for his work activities.

In large trading companies with an extensive client network, there is such a position as a supervisor and, although it is quite common today, many do not even know who it is and what they do.

What are the employee’s job responsibilities and is it worth pursuing this position?

Who are supervisors

This term, yes, like the position of supervisor itself, came to us from the USA in the middle of the 20th century, translated from English - inspector, controller, observer. From this we can conclude that the functional responsibilities of this person are to coordinate the activities of the enterprise’s employees. With the introduction of new technologies in the 70s, a person capable of conducting systematic control was required.

In Russia, a vacancy first opened in the early 2000s as a result of borrowing the economic experience of foreign countries.

We have a historical twin of this profession - the position of foreman in large factories and factories. But he controlled the activities of the working sphere, but the duties of the supervisor are aimed at performing managerial and certain administrative functions.

Despite its novelty, the position of manager is relevant and in demand in our employment market, especially in the field of trade.

What do they do

Supervisors can be found in a variety of areas, but are most often found in large sales organizations. They mainly coordinate the professional activities of merchandisers and sales representatives. His responsibilities are control and implementation of new trends in the work process.

For example, the manager monitors the merchandiser’s compliance with his duties - visiting retail outlets, providing reports on the sales of individual product groups, to what extent they are correctly presented to customers.

The interaction between a supervisor and a sales representative looks similar. The first guides his subordinates in conducting the correct advertising campaign for products and teaches them methods of communicating with potential customers and manipulating them.

In addition, supervisors can be found in network marketing and other areas related to the promotion of various products and services.

What are the job responsibilities of a supervisor?

Nowadays, a supervisor is a middle or lower-level manager, directly subordinate to him from 5 to 30 employees. He functions as a communication chain between management, customer representatives and performers.

In the process of activity, he establishes contact with all subordinates individually, analyzes their personal qualities, identifying strengths and weaknesses, which allows him to increase work efficiency, and therefore sales figures.

The supervisor's responsibilities include:

• recruitment of employees and formation of a group of performers corresponding to the planned goals, systematic monitoring of their professional activities;
• implementation of the planned work schedule, checking the quality of execution;
• maintaining reports according to established forms;
• resolving conflict situations, resolving issues within one’s competence.

If you want to become a manager, be purposeful

The position of a supervisor is not only orders and commands. The applicant must be aware that this type of professional activity requires communication, creative skills and the makings of a leader.

He must have non-standard thinking, the ability to analyze not only simple but also complex situations, and clear planning of the work process.

A manager works in a team, which means his main qualities are quick reaction, demanding, first of all, of himself, knowledge of business ethics, communication psychology, and the ability to instantly perceive innovations. It will not be possible to spend working time in a chair - you will have to constantly move from place to place in order to monitor the work process and analyze the scope of your activity. That is why the age of a supervisor often does not exceed 40 years.

What rights does he have?

A certain group of employees is subordinate to a middle manager, and therefore he has the right to:

1. Access to personal cards of employees.
2. Obtaining information from the accounting department regarding the working conditions of their subordinates.
3. Requirements from senior managers to ensure the organizational and technical situation for the fruitful activities of employees.
4. Making proposals for rewarding successful employees.
5. Participation in drawing up the company's plans regarding its field of activity.

The power he gains

First of all, you should understand: by taking the position of supervisor, a person receives an effective tool for influencing others - power.

You should be aware of its presence and learn to use it in order to improve the efficiency of the company, and not against a specific person. In business, everyone and everything needs to be treated fairly and impartially.

Responsibility

Along with power comes additional responsibility. Previously, the employee was responsible only for his own actions. Every decision made was obvious and explainable. Now you will need to bear responsibility for the professional activities of the entrusted team.

The supervisor must carefully study his job description, identifying for himself and confirming with his immediate management the scope of authority and limits of responsibility. They must be comparable!

An entry-level manager should not take on more authority than the functionality allows, otherwise he will have to bear responsibility for the actions of others.

The scope of activity should not be limited by outside interference. It is impossible to allow the repaired employees to be managed by other persons, otherwise this will lower the authority of the manager; if a wrong decision is made, it is he and no one else who bears responsibility.

Authority

Occupying a leadership position, an employee must use new opportunities to build his authority. It should be conveyed to subordinates that all decisions from this moment on are made with his consent.

An unbiased approach, the right actions and professionalism will allow you to gain a solid foothold in the position. The supervisor should be an example for employees. All this distinguishes a true leader.

Result of work

The result is the main criterion for determining the effectiveness and professionalism of a supervisor. It is possible to achieve them only when authority and high work skills are recognized not only by subordinates, but also by management.

A successful leader must redirect his professional qualities, the respect of employees and their effective activities in the right direction, then all the goals set will be achievable.

Material reward

The supervisor's job responsibilities and field of activity require good earnings, consisting of a fixed salary and interest based on sales results.

In large cities, monetary incentives vary from 70,000 to 150,000 rubles. In the regions - 25,000 - 60,000 rubles. Remuneration for entry-level employees, for example, sales representatives, is significantly lower. The availability of skills, knowledge, skills and experience plays a role here.

Supervisor services cost from 400 to 2,500 rubles per hour.

Where can you learn a profession?

It is worth realizing that an entry-level manager is not a profession, but only a position, a step for moving up the career ladder. Therefore, not a single college or university educates or prepares specialists in this field.

An opportunity to acquire some knowledge or improve it - training in sales effectiveness, ethics, psychology and business communication, which management can also send you to for advanced training.

Basically, proactive and qualified lower-level employees - sales representatives or merchandisers - are appointed to the position of supervisors.

Having a diploma in management will not be superfluous in this case, since, no matter what, the position is a management one. An ambitious, proactive low-level employee can undertake training or training on his own, which will increase his chances of securing a position if there is a vacancy.

But the main argument for a manager is the qualities of a leader, diligence, initiative, determination and innovative thinking, which allows one to find a way out in any unforeseen situation.

Career ladder

A supervisor is a start on the managerial career ladder, and if a person is focused on promotion and copes well with his responsibilities, then he can apply for promotion within the state.

A successful employee is promoted to a higher position quite quickly, which is due to the lack of effective leaders.

The supervisor and his team of professionals are highly valued in the employment market, so in the absence of prospects for further development, he may move to competitors.

A mid-level manager is followed by the following positions: head of department, director of a retail outlet. But when applying for such a position, the applicant must be aware that he will be required to be responsible for the team. You need to be ready to perceive new information and systematic learning.

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Video - what a supervisor does at the airport:

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