What are the advantages of online stores available to us through a global network? Of course, two things: the range of goods and the price for them, without the promotion of retail chains. For these reasons alone, it is worth at least asking: do they have the thing that you want to buy? Unfortunately, the level of service in the majority of online auto parts stores available to residents of the CIS is, to put it mildly, lame. To find out the quality of service in the most popular of them, we conducted a survey and received information through a faithful and truthful source: buyers who used the services of Internet portals. We present to your attention the rating of the most popular online auto parts stores, according to the users themselves, with a description of the quality of service and the problems that may be encountered while making purchases from them.

TOP-10: Rating of the most popular online auto parts stores

Online store name	Assessment according to the version of "Yandex Market"	Shop rating by direct survey
Exist.ru	⭐ 81 out of 100	⭐ 54 out of 100
Emex.ru	—	⭐ 42 out of 100
shinservice.ru	⭐ 94 out of 100	⭐ 87 out of 100
autodoc.ru	—	⭐ 67 out of 100
4tochki.ru	⭐ 90 out of 100	⭐ 82 out of 100
gm-city.ru	—	⭐ 89 out of 100
autocompas.ru	⭐ 26 out of 100	⭐ 45 out of 100
euroauto.ru	⭐ 42 out of 100	⭐ 68 out of 100
zzap.ru	—	⭐ 79 out of 100
autopiter.ru	—	⭐ 58 out of 100

Exist.ru (Exist)

The online store has been offering its services on the market for almost 18 years. Collaborates with a large number of different domestic and foreign companies involved in the sale of goods and services in the automotive business. There are several different discount programs, regional offices are present in most large cities in Russia. Some of them, including Moscow, practice courier delivery of goods home delivery. Payment for the order is carried out using bank cards or cash. Recently, there has been a large number of complaints about the level of service. The main ones are: delivery delays, inconsistencies in the information in the product description (price and availability in warehouses).

• Price of goods;
• Extensive assortment;
• Convenience of the site interface.

❌ What upset them:

• Delays in delivery of goods;
• Lack of goods (in the description there is, in warehouses - not);
• Mandatory prepayment;
• The presence of counterfeits;
• Replacement of goods for lower quality analogues.

Emex.ru (Emex)

According to the descriptions of the store itself, there is just a huge list of various goods for cars: about 50 million items. You can find exclusive items that are not available in other stores. There are regional centers throughout the country, payment for the order: cash, through a bank card and electronic wallets. There are no reviews on the quality of work on Yandex Market. During a direct survey and on sites for reviews, it was possible to find out that the level of service is below average: delays, boorish attitude of employees, their unavailability.

✅ What customers liked:

• A number of products are cheaper than in other online auto parts stores;

❌ What upset them:

• Substitution of goods;
• Almost complete absence of product support after ordering;
• A refund in the event of a dispute is unlikely.

Shinservice.ru (Shinservice)

A highly specialized online store that sells tires, rims and provides services for checking them, diagnosing and installing car parts at its own and partner service stations. The store's website is well made: a clear and convenient interface that even a child can understand. Reviews are overwhelmingly positive: both on reviewers and with a direct survey.

✅ What customers liked:

• An extensive range of car wheels and tires;
• Low product price;
• Intuitive ordering menu interface.

❌ What upset them:

• Pettiness (even the cost of packaging bags is considered);
• There are complaints about delivery times.

Autodoc.ru (Autodoc)

An online store, liked by many buyers for low prices compared even to other online stores. The company cooperates with major wholesalers selling domestic and imported spare parts, which has a positive effect on the cost of the car accessories it offers. Also, people who have used the services on this portal note the convenience of tracking their order: you can always find out where it is and when it will be delivered.

✅ What customers liked:

• Price;
• Convenient and understandable site structure;

❌ What upset them:

• They may confuse the goods;
• Not a very rich choice;
• It happens that delivery is delayed.

4tochki.ru

Another online store selling car wheels and tires. Quite good assortment, convenient and understandable catalog menu and order window. You can pay for your order in cash, by credit card or using several types of electronic currencies. Also, users recommend it because of the competent professional staff: while communicating with him, you can get clear and understandable advice about machine "shoes".

✅ What customers liked:

• Price;
• Fast delivery (in Moscow);
• The professionalism of the staff.

❌ What upset them:

• The assortment is highly seasonal.

Gm-city.ru

The company specializes in the sale of spare parts for General Motors cars, or more precisely, for 26 Cadillac and Chevrolet models. There are shops in both capitals: Moscow and St. Petersburg. Payment for goods: cash, bank cards and e-wallets. The prices for components are 20-30% lower than in retail. He is praised for the quality of service and fast delivery across the regions.

✅ What customers liked:

• The cost of the offered product;
• Quality of service.

❌ What upset them:

• Narrow specialization;
• Small assortment.

Autocompas.ru (Autocompass)

More than 12 million items of spare parts for cars, about 6 thousand brands of motor oils, about 3 thousand types of car lamps and batteries - this information can be found on the website of the online store. The service features are standard: payment - cash and bank cards, you can pick up the goods by self or by courier delivery. There are own offices in Moscow, St. Petersburg and some large cities of the European part of the country and Siberia. According to buyers, the quality of the services offered is poor: 35% of satisfied customers are really low.

✅ What customers liked:

• Decent prices;
• There are rare parts that are hard to find elsewhere.

❌ What upset them:

• Unprofessional staff;
• Delay delivery;
• Confusion in the packaging of the ordered goods;
• Slow refunds.

Euroauto.ru (Euroauto)

Comprehensive online service for the sale of spare parts, as well as for their installation at service stations. A store selling car accessories and services works only in St. Petersburg. Prices are reasonable, at least lower than retail. The main complaints about the service are addressed to the work of the service station, but the company has a well-established feedback and, as far as possible, they try to eliminate the shortcomings of their employees.

✅ What customers liked:

• A good range of spare parts for cars from Europe;
• Logistics service at the level.
• An integrated approach to service.

❌ What upset them:

• Service quality at service stations;
• If the parts are not in stock, you have to wait long enough.

Zzap.ru

This is not really an online store, but rather a service that can be called a specialized system for finding spare parts for foreign cars, motorcycles and trucks from other manufacturers. The catalogs are updated regularly, but there are several significant drawbacks: recently, a fair number of scammers, one-day companies offering goods that they do not have, have begun to appear on the market, and the employees of the Internet portal do not always have time (or can) check their cleanliness in transactions and reliability.

✅ What customers liked:

• Low price for goods in catalogs;
• Regular updating of databases with a range of products.

❌ What upset them:

• Big risk of losing your money.

Autoparts.ru (Autoparts)

Online store with a large number of new and used spare parts for foreign and domestic cars. As customers have noticed, the search and selection interface is not optimized enough: it is quite difficult to find the right thing. This is offset by various promotions and pleasant prices for parts.

✅ What customers liked:

• Low cost;
• Large and varied assortment;

❌ What upset them:

• Difficulty returning;
• They can send a defect or mix up the order.

“Review of the buyer on the Internet: I came across the office after searching the network. I liked the price of wheel pressure sensors for my car, and the price is two times lower than the usual one. Appreciated, made an order. The result is disastrous. Firstly, they brought something other than temper, secondly, they could not replace it with what I needed, thirdly, they returned the money only after the scandal. "

Online stores of auto parts in Russia: the best and the worst

To begin with, let our readers not be surprised by the selection of the list of stores: those firms that provide their services throughout the country were selected for it. This dozen offers the best assortment and more or less affordable service for the delivery of ordered goods. As for the level of service, this is a burning problem for most Russian companies that sell goods and provide services. Online stores are no exception: they regularly encounter unprofessional service personnel. The trend in the quality of service is as follows: the larger the online store, the more services it provides, the more bureaucracy and the lower the level of service. But using their services, you can save a lot: on average, 20-30% of the cost of the goods. But to solve the eternal dilemma "quality or price?" You will have to yourself.

The price tag for spare parts in dealer services has always been clearly inflated in the eyes of car owners. However, this is completely true only for warranty machines. Now almost all dealers offer good discounts for an older car fleet. A specific part for a specific model can be significantly cheaper than other sellers. In addition, in recent years, many dealers have begun to run seasonal promotions for their aftermarket vehicles. During their period of operation, the most popular consumables - for example, batteries, brake discs and pads, filters, oils, wiper blades - are available at very attractive prices. It is a pity that all these measures often do not apply to warranty vehicles.

In general, dealers partially justify the higher price tag for spare parts with some advantages. Many tech centers have their own fairly large warehouses, so you can count on the availability of the part you need. Also, an official dealer guarantees the quality of spare parts, their accurate selection and can provide comprehensive information on modified parts.

Online stores

A more interesting price tag for any car, regardless of its age, is offered by large online stores such as Exist, Autodoc, Emex. In addition to original spare parts, they will delight you with the widest choice of substitutes. In large cities, such chains have many points, so it is possible to choose the store closest to you. These players have their own warehouses on the market, so you can count on the most popular consumables. Another advantage of such sites is the ability to freely use spare parts catalogs, as well as detailed diagrams and independently find the number of the part you need. You can use it to find better deals in other stores or on online spare parts search systems, for example, zzap.ru.

If a client has difficulties with independent selection of spare parts, he can come personally to one of the offices and use the help of a manager. However, this step sometimes does not save you from mistakes. Non-original spare parts may fit your car according to the catalog, but in fact differ, for example, the length of the shock absorber rod or the seat on the brake disc. Fortunately, in this case, the item can be returned. This works even if it was not the manager who made a mistake, but you when choosing a spare part yourself.

Alas, there is a fly in the ointment in every barrel of honey. There is no guarantee that the purchased original spare parts will not be counterfeit. Such cases occur periodically. Also, some of the Internet sites have recently provided inaccurate data on the delivery time of spare parts. Waiting one day easily turns into three, and three into a week. This must be remembered, repairing a car in a service may imply its hanging in anticipation of spare parts or if you simply do not have time in reserve. Also, the likelihood that the selected non-original parts may not fit your car also leaves its mark.

Exist

Another unpleasant surprise is the supplier's refusal while waiting for a spare part. For example, you need a specific or rare part. Most likely, it will be available only on order with a waiting period of up to a month. You place an application, track the status of the goods in your personal account, and after a week or two, a refusal comes from the supplier. However, he does not inform the store manager of the reasons for this step. Most often this happens during a period of severe currency fluctuations. You order a spare part at one price, and after a couple of days it becomes more expensive, and the greedy supplier withdraws your request. However, a new order placement will not save you from another surprise. As a result, the wait may drag on for months. You will not lose money, only time. Alas, sometimes even placing an order in another online store does not help. Once I spent as much as two months, and as a result, an acquaintance of a private seller who worked only with trusted suppliers came to the rescue. The price for the spare part turned out to be slightly higher, but it came the first time and quickly.

Stores specializing in certain brands

Small shops are also widespread, most often they are not even networked and limit their sphere of interest to a narrow pool of car models. However, this also has its advantages.

These shops often have a more moderate price appetite than the large Internet players. In addition to original spare parts, they also offer substitutes, albeit with a less modest choice. But this is kind of even a plus. It is unlikely that the selected substitute will not fit your vehicle, as these sellers are more familiar with their product range. In addition, they have some kind of experience in matters of reliability and resource of certain non-original spare parts.

Some of these stores offer good discounts to regular customers. It is possible to exchange goods if for some reason it did not suit you. And here everything is transparent in terms of delivery of spare parts to order.

Alas, as in the case of online stores, there is a risk of running into counterfeit products. In addition, not all of these shops are generally respectable. Here only reviews from other car owners will come to the rescue. Another disadvantage is a limited network or a store in general in the singular. To go for the sake of not so significant savings, for example, to the other end of the city is no longer interesting.

Club shops

Some stores from the previous example will eventually acquire club status. Or people are building their business out of the blue. Such shops cooperate with owners' forums and provide good discounts to "tubers".

The advantages of an ordinary store specializing in certain brands in this case are multiplied. After all, the club status obliges you to be as customer-friendly as possible. Naturally, it cannot do without controversial situations and conflicts, but here they are resolved at a different level. One dissatisfied client will definitely unsubscribe on the owners forum and, possibly, will take a certain number of people with him.

Private seller

One of the branches of club shops is private sellers. Often these are the same car owners who live on specialized forums. These people use factory sourcing programs and only deal with original parts. They have access to partner suppliers, and, given their club status, they value their reputation, so you don't have to worry about the quality of the goods.

The main advantage of such a private trader is lower prices for spare parts in comparison with all stores. Due to the turnover, the best conditions are provided by sellers oriented to the models of large concerns. For example, a similar club "shop" for Volkswagen also covers the needs of owners of Skodas, SEATs and Audi. The main communication takes place at the owners' forums. There you can also find reviews about the seller. But this is usually a very good option, since, in fact, he is the same owner as you are. Sometimes he even drives the same car.

In addition to the spare parts themselves, such a seller usually distributes technical fluids: original and substitutes. If you buy from him often and a lot, you can get an additional discount from him.

Private seller for all brands

There are also private sellers on the market without strict specialization. If you want, this is a large online online store with one employee.

This option saves you from almost all problems with large Internet sites. Naturally, delivery time delays are possible, but not so frequent and significant. Moreover, these sellers have access to more suppliers and prefer to work only with proven options. In any case, the private trader will offer you a choice. If it is important to get a specific spare part on time, it is better to pay a little extra and place an order with a more reliable supplier. If you're willing to wait, you can save some money by taking advantage of the higher bounce rate option.

Such private traders can be found through acquaintances, on social networks or on car portals. As for prices, not in all cases they will be significantly lower than in online stores.

Private person specializing in a specific group of spare parts

There are also highly specialized private traders, for example, sellers of brake system parts. In addition to original spare parts, they offer a wide selection of substitutes, including sports ones. And due to the fact that these people also value their reputation, they offer high-quality goods, competently select spare parts for your car and are ready to exchange them or return money, if anything.

You can also reach such people through friends, social networks or specialized forums.

Club car service

Any car service sells spare parts with its own margin. However, if we talk about club tech centers, then this overpayment is fought off by a lot of useful bonuses.

In the previous examples, we have already talked about dividends from club status for car owners. In the case of such a service, the client also benefits from the valuable experience of servicemen. Over the years, they have found the most suitable substitutes for original spare parts in terms of price / quality ratio and know in which cases it is worth abandoning analogues altogether.

Some of these services also have small warehouses of the most popular consumables. And in the case of an order, they are guaranteed to be able to choose a spare part suitable for your car: an original one or a replacement, - experience helps. In addition, such services try to work with reliable providers. In any case, reviews of the work and spare parts from a specific technical center can always be read on the owners forum.

Who should I turn to?

The auto parts market is one of the most developed. In large cities, owners can choose from a wide variety of trading platforms: from individuals to large online stores. Among this variety, we will single out the main representatives of the business, offering both original new parts and their substitutes. From whom is it more profitable to purchase spare parts?

Spare parts: where is it more profitable to buy?

Questions often arise before the car owner: Where is better? How to install a child seat? Where? Car ownership is a big responsibility. When the car breaks down, some immediately go to the car service to fix the "iron horse".

Others like to take matters into their own hands and repair personal vehicles on their own. Buying auto parts is much cheaper than buying from an authorized dealer or car service, but you need to know a good online auto parts store. Fortunately, the internet is a place where buying discounted parts is much easier than it sounds.

For you, we have compiled a rating of stores based on user reviews and our own preferences. Each of them has a website with a wide assortment of parts, including accessories, consumables and auto tools. Buy only high quality and proven brands to keep your car working without breakdowns.

10. City Tuning

The auto parts warehouse with auto tuning parts promises to provide its customers with spare parts for BMW, Audi, Honda, Lada, Lexus and Porsche. They have collected 20,000 items in their online store and are giving up to 10% off for large orders. You can find any part for a car body: headlights, covers, deflectors, rugs, towbars and bumpers.

Free delivery by a transport company in Moscow is carried out when ordering from 5000 rubles. City Tuning sends parcels to other cities of Russia through the courier service CDEK or by mail. The company has been operating on the market since 1997 and offers, such as: Omsa Line, Can Otomotiv, OEM-Tuning, JMT, EGR, Armster, Rider, Soyuz-96, TSS, Norplast and ABC-Design.

More than 4000 options for body sills, juicy seasonal discounts up to 35%, delivery to Belarus, Kazakhstan and Armenia - makes City Tuning a strong competitor among other companies in the ranking.

9. Megazip

Megazip is another large online store with spare parts for motorcycles, ATVs, snowmobiles, jet skis, generators and motors. They manage to offer a low price for their high quality products. Any questions that arise during the purchase of parts are promptly resolved by customer support by phone or through the feedback form.

To search on the site, a special form has been created in which you can enter the name of the spare part or its VIN number. More than a million products in the Megazip catalog will allow you to select the necessary part for the brands Suzuki, Yamaha, Honda, Kawasaki, Toyota, Nissan and Mitsubishi.

In special cases it is possible to find parts manufactured before 1994 which will be delivered by courier from warehouses in Japan, the UAE and the USA. A special coupon code will allow the buyer to save up to 10% on the entire range of the online store.

8. Virbacauto

Virbacauto makes the purchase of tires, wheels and batteries especially easy. This is achieved thanks to the low prices for their products. The company guarantees that all products comply with the declared dimensions and characteristics. In addition, the store has an action "Delivery with a discount of up to 100%."

All Continental, Goodyear, Pirelli, Bridgestone and Nokian branded products come with up to 1 year warranty at no additional cost. Defective wheels purchased from the Virbacauto online store can be returned at any time. The site guarantees the security of your personal data when placing an order.

The variety of options for tires for a car is amazing: summer, friction, studded, for special equipment from 13 to 20 radius. Virbacauto does not compromise on the quality of the products it sells.

7. Exist

Exist is a popular Russian wholesale supplier of auto parts. According to statistics, they provide the minimum delivery time for orders in more than 200 cities of Russia for 2020. The company's catalog consists of categories: auto chemicals, auto electronics, spare parts for maintenance, accessories and the original catalog of auto parts.

Every day new parts and rare spare parts for domestic cars and foreign cars appear in the warehouse. If you register a personal account on the site, you can add your car and quickly select the necessary parts from the catalog for the suspension, engine, transmission, brake system, exhaust or bodywork.

Exist is an online store for trucks, cars and motorcycles of various brands: VAZ, UAZ, Volvo, Subaru and even Tesla. The site certainly deserves a place in the TOP-10 online auto parts stores.

6. Autodoc

Autodoc is one of the most trusted online auto parts stores. It was founded in 1998 and since then has won high trust among car enthusiasts. This company is interested in ensuring that its customers receive affordable car parts in a short time.

Even the rarest parts can be found on Autodoc. They boast 22,000,000 types of auto parts in their huge warehouse. By 2020, the company has opened more than 200 stores in 126 cities of Russia. A personal manager will make sure that you choose the right parts and receive them on time.

As long as you commit, the company will keep your information as secure as possible. Plus, you don't have to worry about the transactions you make because they are completely safe. For convenience, you can download the Autodoc application to your Android or iOS mobile phone.

5. Akbmag

If you decide to buy a new battery for your car, we recommend using the Akbmag online store. It is one of the best places to sell cheap batteries and parts from popular brands: Delta, Varta, AlphaLine, Bosch and Trojan. Read customer reviews on the product page and recommendations from the seller.

Before making a purchase, familiarize yourself with the characteristics of the battery for motor vehicles and cars. Each client receives a card that gives a discount of up to 7% in the Akbmag online store. Delivery in Moscow is carried out free of charge, and the transport company PEC is engaged in delivery in Russia.

In addition, the store has cargo batteries, boat and UPS batteries. You can track your order status directly on the website. More than 550 models of batteries of the best brands for Japanese, American, European and Russian cars.

4. Autoprofi

Autoprofi is a great store where you can find many accessories for a wide variety of vehicles. The prices on the website are usually much lower than in retail stores near your home. The catalog of goods of our own production has 2,000 proposals: steering wheel covers, covers, refrigerators, care products, motor oils, baby car seats, and car mats.

The company opened its online store in 2009 with delivery throughout Russia. The order can be received at Boxberry pick-up points, courier delivery or Russian post. Pay for your order on the website of the Avtoprofi online store and pay only 1 ruble for delivery!

In addition to products under the Autoprofi brand, there are spare parts from Bosch, Sparco, Motul, Alligator and AVS. In the buyer's personal account, you can check the order status and return parts if they do not correspond to the described quality.

3. Wheels for free

If you are a car owner, you are probably already familiar with this online store of tire and wheel assemblies. However, if this is your first time thinking about buying a summer or, then WheelsDarom is the best site for this. The site sells tires of any width, profile, diameter and manufacturer (Dunlop, Continental, Hankook, Nokian or Tunga).

You can select wheels and car parts by specifying the make and model of your car. Online shop WheelsDarom specializes in all types of tires: for motorcycles, bicycles, trucks and cars. In large cities of Russia, delivery is free of charge at a time convenient for you.

The wheel catalog includes more than 18,000 variants of stamped, cast and forged wheels from 13 to 18 radius. WheelsDarom has a variety of other tools and parts for car enthusiasts. Owners of Citroen, Great Wall, Lexus, Mercedes and Suzuki will be pleased with the choice.

2. The engine

An online online store where in a few clicks you can select and order the car parts you need. The engine is one of the best places where you can buy new spare parts for foreign cars and domestic cars. Cheap filters, motor oils, summer and winter tires, batteries and other goods.

The engine will help you find auto parts for MOT for any car: Audi, Ford, Honda or Nissan. The store is great for finding rare parts for old classic domestic cars (cylinder blocks, timing, pistons, cooling system, clutches and transfer cases). It is even possible to find some products that are not sold anywhere.

On the Engine, you can search for specific spare parts using a convenient catalog by article or VIN number. Enter the make or model of the car to see all the parts, both original and replicas that suit it. Pick up additional accessories (wipers, jack, cable, car seat) to your order and get up to 90% discount.

1. AvtoALL

User choice

Whether you are driving a domestic car or a foreign car, AvtoALL has any necessary parts at low prices. In the online store you will find spare parts for car repairs: Mazda, Toyota, Skoda, Hyndai, Kia and Chevrolet. The store offers delivery of auto parts from 145 rubles to any city in Russia by popular courier services.

AvtoALL customer support will help you choose the right parts (filters, car alarms, rims and brake pads). The AvtoALL website is easy to navigate and offers the return of any undamaged item within 90 days. The discount program allows the buyer to save up to 10%.

AvtoALL is the first place in the TOP-10 rating of the best online auto parts stores in Russia. Convenient service for the selection of parts by VIN code of the car, will help you quickly find original products for your car. More than 120,000 products in the company's fold are easy to order and pay online right on the site.

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