APPROVED
General Director of CJSC "AAA"
_____________ A. A. Ivanov

"___" _______________ 2019

JOB DESCRIPTION
sales assistant

I. General provisions
1.1. A person with secondary vocational education and work experience in the field of at least _____________ years is appointed to the position of a seller-consultant.

1.2. The seller-consultant must know:
- decrees, orders, orders, other governing and normative documents concerning the work of the trading enterprise;
- commodity science, standards and specifications for goods, their main properties, quality characteristics, prices, the history of the creation of manufacturing firms, conditions of storage, use of goods;
- management structure, rights and obligations of employees and their mode of work;
- the rules and methods of organizing customer service;
- the procedure for decorating the salon and showcases;
- the basics of aesthetics and social psychology;
-the technology of personal sales; labor legislation;
-the rules of the internal labor schedule;
- rules and norms of labor protection;
- rules of safety, industrial sanitation and hygiene, fire safety, civil defense;
-the main competitors, manufacturing firms, goods, prices;
-Rules and norms of labor protection, safety and fire protection;
-the rules of the internal labor schedule.

1.3. Appointment and dismissal are made by order
the head of the organization on the recommendation of ______________________
1.4. The seller-consultant submits to _________________
1.5. During the absence of the seller - consultant (illness, vacation, etc.), his duties are performed by a person appointed in accordance with the established procedure. This person acquires the corresponding rights and is responsible for the quality and timely performance of the duties assigned to him.
1.6. ___________________________________

II. Job responsibilities
The duties of the seller - consultant include:
2.1. Carry out a full pre-sale preparation of goods (checking the name, quantity, completeness, grade, price, labeling compliance, unpacking, visual inspection.
2.2. Inform your immediate supervisor, and, if necessary, the administration of the enterprise, about cases of detection of goods that do not meet the requirements of pre-sale preparation.
2.3. Place and lay out goods in accordance with the principles of merchandising by groups, types, taking into account the commodity neighborhood, frequency of demand, convenience of work.
2.4. Control the availability of goods in the trade section, check the quality, availability and compliance of markings, price tags and their correctness.
2.5. Track customer demand.
2.6. Make an application for a product to provide buyers with products as fully as possible.
2.7. Inform buyers about a product that is not in your department, but may be in another and, if necessary, about the timing of transfer.
2.8. Know the approximate timing of the next deliveries.
2.9. To create for the buyer the necessary conditions for the selection and familiarization of the goods that interested them, to control the absence of violations of the rules of trade.
2.10. Provide customer service in accordance with personal selling technology.
2.11. Assist buyers in choosing goods, advise buyers on the destination, properties, quality of goods, on the rules for caring for goods, on prices, on the offer of interchangeable goods, new and related goods.
2.12. Take measures to prevent and eliminate conflict situations.
2.13. Inform the management about the existing deficiencies in customer service, measures taken to eliminate them.
2.14. _________________

III. The rights
The seller-consultant has the right:
3.1. To get acquainted with the documents defining his rights and obligations in the position held, the criteria for assessing the quality of the performance of official duties.
3.2. Submit proposals for improving the work related to the responsibilities provided for in this instruction for the management's consideration.
3.3. Require the management of the organization to provide the conditions necessary for the performance of official duties.
3.4. _______________

IV. A responsibility
The seller-consultant is responsible for:
4.1. For improper performance or non-performance of their official duties provided for by this job description, within the limits established by the current labor legislation of the Russian Federation.
4.2. For offenses committed in the course of their activities, within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage to the organization within the limits established by the current labor and civil legislation of the Russian Federation.
4.4. __________________________

The job description is developed in accordance with
_______________________________________________
(name, number and date of the document)
Head of structural unit


00.00.2019

AGREED:
Head of the legal department
_____________________________________________
(signature) (surname, initials)

HR manager
______________________________________________
(signature) (surname, initials)

I have read the instructions:
___________________________________________________
(signature) (surname, initials)

The profession of a sales assistant does not require specialized education or highly specialized skills. However, a number of requirements for the identity of the applicant applying for this position still exist. Most often these include general wishes related to the lifestyle and character of the applicant:

• sociability;
• benevolence;
• restraint;
• grammatically correct speech;
• politeness and knowledge of etiquette.

Besides, duties of a sales assistant, as a rule, provide for the need for long-term stay on their feet without the possibility of rest during the working day. Therefore, the requirements for endurance and excellent health can be considered quite fair.

Equally true is the desire of the employer to get an experienced employee who is able to quickly make decisions in the event of emergency situations.

Depending on the line of business of the company inviting a sales assistant to work, additional requirements may be put forward. For example, fluency in a foreign language, knowledge of the characteristics of the product being sold, etc. Sometimes the gender of the employee also matters (for example, in a women's lingerie store, a woman seller will be more appropriate).

Don't know your rights?

Sales Assistant Key Skills, Skills and Opportunities

A sales assistant is a sales consultant. Unlike transactional ones, when the buyer independently takes the initiative to purchase and selects a product, consulting sales involve information support, the use of persuasion methods, and sometimes overcoming objections. All this is included in duties of a sales assistant.

That is, he must be familiar with the basic techniques and techniques of psychological and speech interaction with clients, as well as have an idea of \u200b\u200bexisting sales technologies. Of course, in the absence of work experience, it is almost impossible to acquire such skills, therefore, many companies practice preliminary training of employees: theoretical courses, seminars, trainings, etc.

Another professional skills of a sales assistantrequired for successful work is the ability to work with documents and production accounting programs (for example, "1C: Trade and Warehouse"). Otherwise, the seller runs the risk of providing the customer with incorrect information regarding the availability of the desired unit of goods in the store.

The main responsibilities of a sales assistant: for a resume and successful work

Typically in job duties of a sales assistant includes the following functionality:

• negotiating with clients of all levels;
• customer service in accordance with sales technologies;
• providing advice to buyers regarding the properties, characteristics of goods, rules for their use, pre- and post-sales service, care;
• calculation of the total purchase price;
• packaging of goods;
• work with complaints;
• acceptance and exchange of goods;
• checking the health of the goods, compliance with its name printed on the package, visual inspection, etc. (i.e. pre-sale preparation).

This list can by no means be considered exhaustive - it all depends on the company's trade policy, the direction of its activities and many other factors. For example, often official sales assistant instructions contains a clause on monitoring consumer demand, although this is more of a marketer's competence.

Sales assistant resume content and example

The main duties of a sales assistant - this is providing the buyer with complete and reliable information about the product, providing practical and consulting assistance in choosing it and, ultimately, completing the sales cycle, that is, selling the product.

Therefore, in order for a potential employer to show interest, sales assistant resumeshould contain information about the ownership of the subject of sale, that is, knowledge of its characteristics, purpose, main target audience, etc. If you have experience in a similar or related field, it is worthwhile to dwell on this in more detail and describe your own achievements in the same place.

In addition, the image of the company (store), and hence the level of customer loyalty to it, directly depends on the sales assistant. Thus, the resume should indicate compliance with the requirements for employees whose work involves interaction with customers: lack of conflict, friendliness, etc.

Sometimes a little trick helps to increase the chances of getting the desired position: usually, when placing an advertisement for a vacancy, the employer sufficiently specifies in it the requirements for the applicant; When composing a summary, it is enough to paraphrase the indicated qualities a little - and here it is, compliance! But this is permissible only if it does not contradict the truth too much - otherwise you can get into an awkward situation.

It will easily help to overcome difficulties with the wording and description of past merits sales assistant resume sample... It is easy to find him on the Internet, but it is still better to specify the request and indicate the sales area in which employment is planned: for example, “ resume sample sales assistant household appliances store ".

Details

One of the most popular professions, according to statistical research on job sites, is a salesperson. What are the functions of a sales assistant? What are the functional responsibilities of his fiefdom? Let's find out!

To become a successful salesperson, you don't have to study long, get a higher education, highly specialized skills, or gain a lot of experience. No, of course, an experienced seller has great opportunities, but even if the seller is a beginner, but has the necessary qualities and some talent, he will be able to quickly prove himself in this matter.

Seller-consultant functionality

The functions of a sales assistant are not limited to selling products only. He also has to not just punch a check and wrap the goods, but provide consulting services, which is called "persuading" the buyer that he needs this particular product and needs it very, very urgently. Consulting services are information support, persuasion, and even skillful overcoming of possible objections.

Professional skills of a salesperson consultant include knowledge of the basic techniques of psychological influence and speech interaction with the buyer, knowledge of sales techniques and technologies. With a complete lack of work experience, there is nowhere to get such knowledge, so many companies conduct preliminary training of employees, as well as regular seminars and trainings to improve sales skills.

Also, the professional skills of a sales assistant include the ability to work with documents in order to correctly register purchases and production accounting programs, as a rule, these are programs of the 1C system ("1C: Trade and Warehouse"). This is necessary in order to control and track the movement of goods, to be able to determine whether the product requested by the buyer is in stock.

Ideally, it is good if a specialist is naturally endowed with the gift of speaking eloquently and convincingly, and convincing potential customers competently, then the functions of a sales assistant will be performed most effectively from the very first days of work. But, even if there is no such pronounced talent, you can develop the necessary skills. In any case, for successful advancement in this area, you need to have certain personal qualities and a penchant for this particular type of activity. Personal qualities are needed such as competent, well-posed speech, communication skills, knowledge of etiquette, politeness, benevolence, self-control. Also, usually sales consultants spend a lot of time on their feet, do not have the opportunity to leave or rest. This point must also be taken into account - good endurance and good health are important requirements for this job. The necessary quality for the seller, also, determination and ability to make independent decisions, as well as to do it quickly.

Knowledge of a foreign language can also be attributed to the professional skills of a sales consultant; there are organizations where this is simply necessary, for example, shops in places frequently visited by tourists.

Also, as a rule, excellent knowledge of the sold product, its properties and characteristics is required, especially if it is some kind of complex product, for example, electronics. Sometimes the gender of the seller is also important. For example, women are preferred to take to makeup stores.

Functional responsibilities of the sales assistant

The functional responsibilities of a sales assistant usually include:

• Communication and negotiations with clients of different levels;
• customer service, using sales technologies;
• providing advice to buyers about the product being sold, its properties, rules of use, care;
• calculation of the purchase price;
• packaging of purchased goods;
• work with claims;
• exchange of goods;
• reception and display of goods;
• warehouse accounting, work with an electronic database;
• pre-sale preparation.

This is a short and basic list of the seller's functionality, which may vary in different organizations, stores or trading companies. It happens that it is supplemented with other skills from related areas. For example, sometimes it is charged with the obligation to monitor demand, although this is, rather, the competence of a marketing specialist.

The main functional responsibility of the seller-consultant is to provide the buyer with complete and correct information about the goods being sold, to provide consulting assistance in choosing the goods and, as a result, to sell the goods. Since, as a rule, sales assistants work more for a percentage and at the same time have very modest salaries, those salespeople who are good at the first two stages of working with a buyer have a large number of sales and, accordingly, a good percentage of them as an increase in wages.

This is one of the most sought-after professions, since sellers are needed not only in numerous retail outlets, but also in almost all manufacturing companies that produce and sell a wide variety of goods, from dump trucks to computer programs. Good salespeople have good returns.

So, you ended up on this page because you were offered a job as a sales assistant and, before you agree, you decided to ask the Internet: what are the duties of a sales assistant and what qualities should he possess?

In fact, a professional sales assistant is in charge of many functions related to the sale of goods, as well as documentation and even conflict resolution. Read the article and see for yourself.

Qualities of a sales assistant

In order to take up the vacant position of a sales assistant, you don't have to or even a college. Education is not useful, you can get skills directly at work. However, as with every job, the job of a sales assistant also has features that are easily accepted by individuals with the appropriate character, while others can be rejected. What kind of character traits are welcomed in the work of a seller? It:

• Competent speech and outlook.
• Sociability and desire to help the buyer.
• Unobtrusiveness and restraint, at the same time, the ability to get your way.
• Good manners, politeness and knowledge of the standard norms of behavior in society.

In addition to psychological characteristics, physical condition is also important. The seller has to be on his feet for a long time, hence certain requirements for your endurance and health are clear.

The seller's duties, although they are regulated, consist mainly of communicating with people who have certain requirements for you, so the possibility of emergency situations is quite high here. After all, here it is worth understanding that if there is an unfair attitude to your work, buyers will be directly to the administrator.

Psychological stability and the ability to find a way out of their difficult situations is very important.

In addition to general requirements, sometimes, depending on the specifics of the store, sellers are required, for example, with knowledge of the technical details of a complex product or with knowledge of a foreign language.

Even the gender of an employee is important, for example, if a store sells women's underwear, it is unlikely that it will hire a man. Typically, these requirements are announced in the text of the job advertisement.

The profession of a sales assistant is much more interesting and just as much more complicated compared to, for example, transactional sellers, whose entire sales process means only responding to the initiative of the buyer, who has already chosen the product, and making a purchase.

The consultant must identify the buyer's interest, help him choose the product of his dreams and bring the sale to completion using methods of removing objections and persuasion.

This already implies knowledge and ability to apply psychological methods, methods of competent speech, the ability to ask the right questions and answer the right questions, lead the buyer until the transaction is closed. This is already the knowledge of an experienced seller, of course, it is practically not available to beginners, but many companies train their employees, invite leading trainings, seminars and sales courses.

Possession of modern document flow is also a necessary skill in the work of a salesperson. Programs for accounting for products in a warehouse, for example, "1C: Trade and Warehouse", will be required first. Ownership must be at a good professional level, otherwise mistakes and slow service are inevitable, and this directly affects the prestige of the store.

Job responsibilities of a sales assistant and what to write about yourself in your resume

The sales assistant's terms of reference cover the following functions:

• Serving customers, guiding them according to the sales technology adopted in the store.
• Negotiating with buyers and clients.
• Consulting buyers on the technical characteristics of goods, on the choice of goods from the same price groups, on the rules for the handling and operation of goods.
• Packaging of the selected unit of goods.
• Calculation of the purchase price, ownership of information on discounts and promotions.
• Acceptance and exchange of goods, work with complaints and returns.
• Checking the goods before sale for serviceability, for the correspondence of the numbers on the product and the box, for damage.

This is just a list of basic responsibilities, which is likely to be repeated in all trade enterprises, but the specifics of the store may require the seller to own other functions, for example, monitor the demand for goods in this group.

Example of a salesperson's resume and what to write there

The most important responsibility of a sales assistant is the ability to sell a product. If this obligation is not met, the seller is not eligible. He can competently and reliably describe the features of the product to the buyer, compare it with other products, suggest which one is better and why, but if they don’t buy from him, all this does not matter. These are the elements of bringing the buyer to the purchase, nothing more. And when the buyer is let down, the purchase should be completed.

It is on this skill that you should focus on your resume.

As proof, you can give examples of your achievements in your previous job, and as a pleasant bonus, indicate your ownership of the specifics of the goods of this store, information about completed refresher courses and psychological trainings.

The second main skill of a seller is his ability to make the right impression on customers and, accordingly, increase customer loyalty to the store and the prestige of the store.

Dwell on this task in more detail: list your qualities that work for this task, such as sociability, friendliness, non-conflict, cleanliness in appearance, a desire to improve your sales skills. It is desirable to confirm all these qualities with facts.

What qualities the employer wants to see in his employees is usually written in plain text in the job ad. If you see that all this is about you - just rephrase the requirements already known from the announcement a little, add supporting examples from life - and your resume will be number one in the queue for the vacant position. To create an error-free resume, take a sample salesperson resume. Now the Internet is full of samples of documents, for completeness of the search, you can clarify the narrow specifics of the store, for example, in the search engine, enter “a sample resume of a sales assistant in a furniture store”.

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