The distance course “Director of a travel company” is one of the most convenient training formats that you can take on your own. The main advantage of this the newest way studying the profession of a travel agency manager in that it will allow you to get acquainted with all the information of the course remotely, saving your time and finances as much as possible.

In the course of studying the course "Director of a travel company" at the Institute of Hotel Business of the MBA CITY Business Academy, you can gain new knowledge and experience. The training program includes very exciting tests and assignments, fresh materials and guidance advice from current directors of international travel companies.

You will be able to see the most valuable and specially selected video lessons, master specialized charts and tables, get invaluable experience and recommendations from leading directors who have already successfully developed their network of travel services.

It is enough to leave a request on the website of the Institute of Hotel Business of the MBA CITY Business Academy, and a personal specialist will contact you as soon as possible to help you choose the most effective form of training and start improving your qualifications in the tourism business.

Invest in your future, in development and success today - start taking a course in tourism business, and in the near future you will be able to apply your knowledge and take the position of director of a travel agency in the dynamically developing and profitable field of the tourism business!

After completing the course, in addition to current knowledge about the modern tourism business and its management, you will receive a state diploma with an international supplement on the completion of the course program "Director of a travel company".

License for educational activities No. 038379

The program of the training course "DIRECTOR OF A TRAVEL COMPANY"

1. Tourism in the modern world

1.1. Tourism as a special object of research
1.2. Tourism as a socio-economic system
1.3. The specifics of management in the tourism business
1.4. Tourism development prospects

2. Travel products

2.1. Tourist product structure
2.2. Positioning of the tourism product
2.3. Life cycle of a tourism product
2.4. Promotion of a tourist product

2.5. Popularization of tourism

3. Tourism industry

3.1. Tourism industry structure
3.2. Accommodation as an essential element of the tourism industry
3.3. Catering services as components of the tourism industry
3.4. Transport in the tourism industry

3.5. Tourism management

4. Classification of tourism

4.1. Basics of tourism classification
4.2. International and domestic tourism

4.3. Travel for recreation and entertainment

4.4. Business tourism

4.5. Organized and unorganized tourism

4.6. Individual and group tourism

4.7. Commercial and social tourism
4.8. Mass and elite tourism
4.9. Ecological tourism
4.10. Children's tourism

5. Types and forms of tourism

5.1. Cultural tourism
5.2. Religious tourism
5.3. Rural tourism

5.4. Sports tourism

5.5. Event tourism
5.6. Adventure tourism
5.7. Balneological tourism
5.8. Incentive tourism

6. Hotel infrastructure in tourism

6.1. Basic concepts of the hotel industry
6.2. Classification of accommodation facilities and hotels
6.3. The main parameters of the classification of the hotel enterprise
6.4. New requirements for the classification of Russian hotels
6.5. Main types of hotels

7. Tourism business management

7.1. Organization of tourism business management in Russia
7.2. Goals, functions and management structure of a tourism organization
7.3. Tourism Business Management Principles

8. Tourism infrastructure

8.1. Development of tourism infrastructure
8.2. Tourist accommodation infrastructure
8.3. Food infrastructure for tourists
8.4. Tourist entertainment infrastructure
8.5. Industrial infrastructure of the tourism industry

9. Standardization and certification of tourism services

9.1. Terms and standards in tourism
9.2. Safety standardization of tourist services
9.3. Quality of tourist services
9.4. Tourism product certification

10. Information technology in tourism

10.1. Automation of hotel booking

10.2. Automation of restaurant and warehouse accounting in a hotel

10.3. International booking systems
10.4. Information technology in modern tourism

11. Insurance and safety in tourism

11.1. Development of insurance in tourism
11.2. Travel insurance
11.3. Travel insurance industry

12. Fundamentals of international tourism

12.1. international tourism
12.2. The concept of the tourism industry, its role in the global economy
12.3. Tourism history
12.4. Socio-psychological aspects of tourism development
12.5. Economics and organization of international tourism
12.6. Theoretical foundations of tourist geography

13. Geography of tourism

13.1. Scandinavian countries
13.2. Mediterranean
13.3. Western European countries
13.4. Alpine countries of Europe

13.5. Central and Eastern European countries

13.6. America
13.7. Africa
13.8. Asia and the Asia-Pacific
13.9. Australia and Oceania
13.10. Russia

14. Development of international tourism

14.1. The role of international tourism in regional development
14.2. Tourism and Rural Development
14.3. Border tourism
14.4. Sea and river tourism
14.5. Globalization and tourism development
14.6. Nature management in tourism

15. Tourist organizations

15.1. International tourism organizations
15.2. Regional organizations

16. Travel agency abroad

16.1. Tourist organizations
16.2. Tourist service control
16.3. Travel service providers

17. International tourism cooperation

17.1. Scientific research in the tourism industry
17.2. Principles of tourism methodology
17.3. Research methods in tourism
17.4. Features of research in tourism

18. Tourism Economics

18.1. The structure of the tourism economy
18.2. Economic Science in Tourism
18.3. Transformation of tourism services

19. Tourism industry

19.1. Manufacturing in the tourism industry
19.2. Remuneration for labor in tourism activities
19.3. Entrepreneurship and modern technologies in the production of a tourist product
19.4. Land resources in tourism activities

20. The tourism industry in the modern economy

20.1. Economy material and technical base of tourism
20.2. Forms of tourism organization
20.3. Agritourism
20.4. The conjuncture of the tourist market

21. Regional tourism programs

21.1. Development of regional tourism programs
21.2. Recreational economic and marketing approaches
21.3. An example of calculating the cost of the tour
21.4. Marketing research
21.5. Assessment of the current state of the regional economy
21.6. Investment design of tourist facilities
21.7. Creation of regional funds for tourism development
21.8. Investment design of tourist facilities
21.9. Techno- economic justification hotel project

22. Fixed and circulating funds

22.1. Fixed assets
22.3. Revolving funds and circulation funds
22.4. Intangible assets
22.5. Franchise operations and subsidiaries
22.6. Investment project efficiency
22.7. Engineering calculations in tourism

23. Investment in tourism

23.1. Public investment

23.2. Investment processes in tourism

23.3. Investment projects appraisal

23.4. Return on investment
23.5. Return on investment
23.6. Integration of capital in the field of tourism services
23.7. Create associations
23.8. Hotel chain linking
23.9. Russian practice of associations
23.10. Organizational forms of activity of tourist organizations
23.11. Prospects for strategic alliances in tourism

24. The cost of tourism services

24.1. Costs in tourism products
24.2. Classification of production costs of tourism services
24.3. Economic justification of the cost of conducting tours

25. Pricing in tourism

25.1. Tourism Pricing Marketing
25.2. Profit in a competitive environment
25.3. Development and economic justification of a tourist facility

26. Economic analysis of the activities of tourism organizations

26.1. Objectives and types of economic analysis
26.2. Indicators of the functioning and development of tourism organizations
26.3. Economic analysis methods

27. Legal regulation of tourist activities

27.1. Legal basis for tourism and hospitality business
27.2. Business companies and partnerships, limited partnerships
27.3. Additional liability company, joint stock companies and production cooperatives
27.4. Organizational and legal forms and types of enterprises with foreign investment
27.5. Tourism Laws

27.6. Development of the tourism industry in Russia

28. Personnel management

28.1. Features of work in tourism
28.2. The efficiency of the travel company
28.3. Tourism career
28.4. Training
28.5. Staff motivation
28.6. Non-material incentives for employees
28.7. Moral incentives for employees
28.8. Staff development
28.9. Workforce planning methods

29. Business methods in tourism

29.1. Economic opportunities of a tourism organization
29.2. Travel agency and competitive market
29.3. SWOT analysis and benchmarking in tourism
29.4. Marketing research in travel business
29.5. Ways and methods of selling tourist products

29.6. Mathematical programming in tourism

29.7. Game theory in tourism
29.8. Management solutions in a travel agency
29.9. Tourism business development methods
29.10. Designing commercial activities of travel companies

30.2. Excursions
30.3. Medical and biological methods in tourism
30.4. Building health programs for tourists

31. Transportation of tourism

31.1. Railway
31.2. Bus transportation
31.3. Sea cruises
31.4. Air transport
31.5. Car rental

JOB DESCRIPTION

travel agency director

1. GENERAL PROVISIONS

1.1. This job description defines the functional duties, rights and responsibilities of the director of the travel agency "_________" (hereinafter - the "Organization").

1.2. The director of a travel agency is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the head of the Organization.

1.3. The director of the travel agency reports directly to the ____________ Organization.

1.4. A person who has ________ vocational education and work experience in the specialty of ____ years (without presenting requirements for work experience) is appointed to the position of director of a travel agency.

1.5. The director of a travel agency should know:

Resolutions, orders, orders and other guidelines, methodological and regulationsconcerning activities in the field of tourism;

Organization of material and technical support;

Domestic and foreign experience of tourist services;

The procedure for drawing up reports on the economic and financial activities of a travel agency;

The procedure for the conclusion and execution of business and financial contracts;

Forms and systems of remuneration;

Economics, labor organization and management;

Labor legislation;

Labor protection, industrial sanitation and fire safety rules;

Requirements of the secrecy regime, safety of official, commercial and state secrets, non-disclosure of confidential information

1.6. During the temporary absence of the director of a travel agency, his duties are assigned to ____________.

2. FUNCTIONAL RESPONSIBILITIES

2.1. The director of a travel agency carries out:

Management of production, financial and economic activities of a travel agency.

Organization of the work of the personnel and services of the travel agency, the direction of their activities towards the development and improvement of the provision of services, taking into account social and market priorities, increasing the efficiency of the agency, the quality and competitiveness of the services provided in order to meet the needs of the population in tourism services.

Ensuring the safety and effective use of the property of the travel agency in accordance with the rules and regulations of operation, sanitary and technical and fire safety requirements.

Ensuring the maintenance and timely submission of the established reporting on the results of the financial and economic activities of the travel agency.

Taking measures to provide a travel agency with qualified personnel, rational use and development of their professional knowledge and experience, create safe and favorable working conditions for life and health, and comply with the requirements of legislation on environmental protection.

Ensuring the correct combination of economic and administrative methods of leadership, one-man management and collegiality in discussing and resolving issues, material and material incentives to improve work efficiency, applying the principle of material interest and responsibility of each employee for the task entrusted to him and the results of the work of the entire team, payment of wages on time ...

Resolving issues related to the financial, economic and production and economic activities of the travel agency.

Assigns the conduct of certain areas of activity to other officials - deputy directors, heads of departments, as well as heads of functional and production departments.

3. RIGHTS

The director of a travel agency has the right to:

3.1. Request and receive the necessary materials and documents related to the activities of the director of the travel agency.

3.2. Enter into relationships with subdivisions of third-party institutions and organizations to resolve operational issues of production activities that fall within the competence of the director of a travel agency.

4. LIABILITY

The travel agency director is responsible for:

4.1. Failure to ensure the fulfillment of their functional duties.

4.2. Inaccurate information about the status of work.

4.3. Failure to comply with orders, orders and instructions of the Head of the Organization.

4.4. Failure to take measures to suppress identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the Organization and its employees.

4.5. Failure to enforce labor discipline.

5. CONDITIONS OF WORK

5.1. The working hours of the travel agency director are determined in accordance with the internal labor regulations established in the Organization.

5.2. Due to operational needs, the director of a travel agency is obliged to travel on business trips (including local ones).

This job description is developed in accordance with _________ __________________________________________________________________________. (name, number and date of the document)

AGREED BY: Legal Counsel ____________ ___________________ (signature) (full name)

"___" __________ ___

I have read the instructions: _____________ ___________________ (signature) (full name)

Tour operators (firms engaged in the formation, promotion and sale of a tourist product), travel agents (companies engaged in the promotion and sale of a tourist product) and excursion bureaus are distinguished on the tourist services market.

The scope and nature of the job responsibilities and powers of tourism managers vary depending on which firm they work for.

Responsibilities of the director of the travel agency

The director of a travel agency should know:

• - decrees, orders, orders and other guidelines, methodological and regulatory documents related to activities in the field of tourism;
• - organization of material and technical support;
• - domestic and foreign experience of tourist services;
• - the procedure for drawing up reports on the economic and financial activities of a travel agency;
• - the procedure for the conclusion and execution of business and financial contracts;
• - forms and systems of remuneration;
• - economics, labor organization and management;
• - labor legislation;
• - rules for labor protection, industrial sanitation and fire safety;
• - requirements of the secrecy regime, safety of official, commercial and state secrets, non-disclosure of confidential information.

Functional responsibilities

The director of the travel agency carries out:

• 1. Management of production and financial and economic activities of the travel agency.
• 2. Organization of the work of the personnel and services of the travel agency, the direction of their activities to develop and improve the provision of services, taking into account social and market priorities.
• 3. Improving the efficiency of the agency, the quality and competitiveness of the services provided in order to meet the needs of the population in tourism services.
• 4. Ensuring the safety and effective use of the property of the travel agency in accordance with the rules and regulations of operation, sanitary and technical and fire safety requirements.
• 5. Ensuring the maintenance and timely submission of the established reporting on the results of the financial and economic activities of the travel agency.
• 6. Taking measures to provide the travel agency with qualified personnel, rational use and development of their professional knowledge and experience, create safe and favorable working conditions for life and health, and comply with the requirements of legislation on environmental protection.
• 7. Ensuring the correct combination of economic and administrative methods of leadership, one-man management and collegiality in the discussion and resolution of issues, material and material incentives to improve work efficiency, the application of the principle of material interest and responsibility of each employee for the task entrusted to him and the results of the work of the entire team, payment of wages in deadlines.
• 8. Solution of issues related to the financial, economic and production and economic activities of the travel agency.
• 9. Instructs other officials to manage certain areas of activity - deputy directors, heads of departments, as well as heads of functional and production departments.

A responsibility

The travel agency director is responsible for:

• 1. Failure to ensure the fulfillment of their functional duties.
• 2. Inaccurate information about the status of the work.
• 3. Failure to comply with orders, orders and instructions of the Head of the Organization.
• 4. Failure to take measures to suppress identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the Organization and its employees.
• 5. Failure to ensure compliance with labor discipline.

The travel agency personnel are:

Booking agent	Direction manager	Director / head of the travel agency department for:
Sales agent
Outbound Tourism Agent		Marketing and Sales
Inbound and Inbound Tourism Agent		Tour products
		Public relations
Tour group formation assistant		Working with clients
	Human Resources Manager
Referent	Tour group leader	Information technology
Secretary	Accountant	Finance

The main task of the staff of the excursion bureau is to provide clients with the services of a tour guide (guide) throughout the city, region, country. It is implemented by the following personnel:

The tasks of the tour operator's personnel are: planning and drawing up a tour program; calculation of the cost of tours; booking and selling tickets; hotel reservation; preparation of excursion programs and other additional services; instructing guides and drivers; registration of tourist documentation; visa support; marketing and advertising; interaction with travel agencies and other organizations; direct sale of tour packages; conclusion of agency and other contracts; performance of administrative functions.

The activities of the tour operator are provided by the following employees:

First qualification level	Second qualification level	Third qualification level
Booking operator	Direction manager	Director / Head of the tour operator's department for:
Sales operator	Reservations and Sales Manager
Outbound tourism operator		Marketing;
Inbound and domestic tourism operator	Account Manager	Booking and sales;
	Public Relations Manager	Tourist products;
Accompanying		Public Relations;
Referent	Visa Manager	Working with clients;
Secretary
	Human Resources Manager	Information Technology;
		Finance
	Accountant

In the staffing tables of most tourist organizations, there is no division into managers and heads of departments. This is due to the fact that, assigning the title of "manager" to the position, the management of the organization proceeds from the current job structure, according to which all managers, directors of enterprises and organizations, other line managers, chiefs can be considered as top and middle-level managers. structural units... The examples of job descriptions given in this section are developed for the middle level of managers: a tourist product sales manager in a travel agency; tourist product manager at a travel agency; manager for the formation of a tourist product in a tour operator. If a manager is entrusted with the management of subordinate employees in a certain area, then he, as a rule, is assigned the name "chief" or "leading".

Approximate job descriptions of managers can be transformed into job descriptions of heads of departments of tourism organizations by introducing items into them that establish responsibilities for managing subordinate employees, planning the activities of departments and other provisions established for employees of the third qualification level, qualification requirements (professional standards) for basic positions workers in the tourism industry.

The activities of tourism organizations are based not only on managers of various levels, but also on other specialists. Thus, the leaders of tourist groups, organizers of travel and excursions, tour guides are the personnel of travel agencies who directly provide tourists with a package of services or coordinate its implementation by third-party organizations.

Depending on the nature of travel, two types of tour group leaders are distinguished. The first is typical for outbound travel, which is based on all institutions of the tourism industry - hotels, health centers. The task of the leaders of tour groups when organizing such trips is to coordinate the work of carriers, hotels, excursion bureaus, etc.

The second type of leader of tourist groups is necessary in travels carried out by active means of movement and aimed at active recreation, health improvement, training, increasing physical fitness in nature. Specialists-organizers are needed to carry out hiking and horseback trips, mastering mountaineering and ski routes. They are often referred to as travel leaders and organizers. Their tasks include: providing tourists with information about routes, planning routes, directly participating in travel, providing travelers with accommodation or coordinating their actions to provide accommodation (setting up bivouacs, tents, etc.), solving food issues, etc. Travel organizers or leaders of tour groups those engaged in active recreation must have sufficient experience, good knowledge of the area, master the basics of life support for people in natural conditions, etc.

The introduction of the positions of "tourism manager" and "tourism agent" into the staff is typical for small travel companies that try to minimize their staff and universalize the functional responsibilities of their staff.

Tour Product Sales Manager Manual

A tourist sales manager should know:

Normative legal documents governing the implementation of tourist activities.

Geography of the countries of the world.

The procedure for the execution of contracts and the conclusion of contracts for the implementation of tours.

Principles for determining the cost of tours.

Rules for booking tickets and services.

Tourist insurance rules. The order of work of consular and visa services.

Schemes of work with hotels, hotels, carrier companies (air, rail, bus, cruise, etc.), other organizations.

Fundamentals of Tourism Law. Fundamentals of Marketing and Management.

Fundamentals of grammar, vocabulary and phonetics, terminology and abbreviations used in the tourism industry.

The theory of interpersonal communication. Foreign language.

Reference books, periodicals and scientific publications on tourism, tourist catalogs.

Rules for registration of tourist documentation (travel vouchers, vouchers, insurance policies, etc.).

Office work standards (classification of documents, order of execution, registration, passage, storage, etc.).

The basics software (text editors and spreadsheets for work on a personal computer).

Information processing methods using modern technical means of communication and communication, computer. Reporting techniques.

Job responsibilities

Tour Product Sales Manager:

• 1. Searches for customers to buy a tourist product, incl. via the Internet, by mail, by phone, etc.
• 2. Organizes activities to promote the tourism product (advertising campaigns, presentations, including work at specialized exhibitions, distribution of promotional materials, etc.).
• 3. Studies the requirements of clients for a tourist product, offers services that meet the stated requirements.
• 4. Consults clients:

On the rules of entry into the country (place) of temporary stay and the rules of stay in it;

On the procedure and terms for obtaining visas;

About currency and customs control;

About the customs of the local population;

Religious rites, shrines, monuments of nature, history, culture and other objects of tourist display, which are under special protection;

On the state of the natural environment;

About the sanitary and epidemiological situation;

On the conditions for ensuring personal safety, compliance with consumer rights and the safety of the client's property;

On the conditions for receiving emergency medical care.

• 5. Provides clients with printouts, photocopies, catalogs and other advertising materials on the tourist product they are interested in.
• 6. Conducts pre-contractual negotiations with clients and agrees the following conditions of agreements (contracts):

Stay program and travel route;

Ensuring the safety of tourists;

Date and time of the beginning and end of the trip, its duration;

The procedure for meeting, seeing off and accompanying tourists;

The retail price of the tourist product and the procedure for its payment;

The minimum number of tourists in a group;

The term for informing the tourist that the trip will not take place due to the lack of a group; etc.

• 7. Concludes agreements on the sale of a tourist product.
• 8. Prepares timetables, vouchers, travel guides and other travel documents.
• 9. After paying for tourist vouchers, he issues a tourist voucher and other documents necessary for the trip (passports, air tickets, etc.) to clients.
• 10. Coordinates the fulfillment of obligations:

For booking air tickets, hotels, hotels;

Accommodation, accommodation and food for tourists;

Transport, visa, excursion, medical (treatment and prophylactic) services;

The rights

The tourist product sales manager has the right to:

• 1. Require clients to provide the necessary documents.
• 2. Independently determine the forms of work with clients.
• 3. To get acquainted with the documents defining his rights and obligations in the position held, the criteria for assessing the quality of the performance of official duties.
• 4. Request information and documents necessary for the performance of his official duties from the heads of the organization's divisions and specialists personally or on behalf of the immediate supervisor.
• 5. Submit for the management's consideration proposals for improving the work related to the responsibilities provided for in this instruction.

6. Require the management of the organization to ensure the organizational and technical conditions and the execution of the established documents necessary for the performance of official duties.

A responsibility

The tourist sales manager is responsible for:

• 1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor legislation of the Republic of Kazakhstan.
• 2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Republic of Kazakhstan.
• 3. For causing material damage to the organization - within the limits established by the current labor legislation of the Republic of Kazakhstan.

Functions and responsibilities of the staff of the travel agency "Venera-Tour"

Each employee of a travel agency performs a number of functional duties, on which the implementation of the company's goals depends.

A position is a set of tasks, responsibilities that an employee must perform, as well as the responsibility that he bears for his work.

Position is a set of activities that an employee performs in accordance with his duties and responsibilities that he bears. The definition of a position includes its analysis, description and assessment.

Director. A key figure who solves a large number of issues, both economic and strategic.

The travel agency director performs the following duties:

• 1. Manages, in accordance with the current legislation, the economic and financial and economic activities of the travel agency, bearing full responsibility for the consequences of decisions made, the safety and efficient use of the travel agency's property, as well as the financial and economic results of its activities.
• 2. Ensures the achievement of the planned financial and economic indicators of the travel agency.
• 3. Manages the development of current and long-term plans for the sale of tourism products, the study of served directions and volumes of services provided.
• 4. Organizes the work and effective interaction of all employees, directs their activities to the development and improvement of the travel agency's activities, taking into account social and market priorities, increasing the efficiency of the travel agency, increasing the volume of services provided and increasing profits, quality and competitiveness of the services provided, their compliance with international standards in in order to conquer the domestic and foreign markets and meet the needs of the population in tourist services.
• 5. Ensures that the travel agency fulfills all obligations to third-party organizations, service customers, buyers of travel products, as well as economic, labor contracts and business plans.
• 6. Organizes activities for the provision of tourism services and the sale of tourism products on the basis of scientific forms of management and labor organization, studying the market conditions for tourism services and tourism products in order to improve their quality.
• 7. Takes measures to provide the travel agency with qualified personnel, rational use and development of their professional knowledge and experience, create safe and favorable working conditions for life and health.
• 8. Together with the labor collective, on the basis of the principles of social partnership, ensures the development, conclusion and implementation of a collective agreement, observance of labor discipline, promotes the development of labor motivation, initiative and activity of travel agency employees.
• 9. Solves issues related to the financial, economic and economic activities of the travel agency, within the limits of the rights granted to it by law, entrust the conduct of certain areas of activity to other officials.
• 10. Ensures compliance with the rule of law in the activities of the travel agency and the implementation of its economic and economic relations, the use of legal means for financial management and functioning in market conditions, strengthening contractual and financial discipline, regulation of social and labor relations.
• 11. Controls the results of work, the state of labor discipline in the travel agency.
• 12. Carries out control over the rational use of material and financial resources, evaluates the results of the travel agency's activities and the quality of the services provided.
• 13. Issues orders (instructions) in all areas of the travel agency.
• 14. Approves the internal labor regulations, vacation schedule, job descriptions, production instructions and other organizational and legal documents.
• 15. Makes decisions on the admission, transfer and dismissal of subordinate employees; applies incentives to employees; imposes penalties on violators of labor discipline; decides in the prescribed manner the issues of sending employees on business trips.

The tourism manager has the following job responsibilities:

• 1. Collects, studies and analyzes the requirements of clients for travel services.
• 2. Searches for the most profitable in terms of cost, timing and quality of services provided by tour operators, providing accommodation and excursion services for tourists.
• 3. Establishes contacts with hotels and organizations that provide excursion and transport services for the transportation of passengers; agrees with them the main terms of contracts for the provision of services and ensure their conclusion.
• 4. Provides the client with the necessary verbal and written information and advises clients:
  • - on the rules of entry into the country and stay in it;
  • - on the procedure and terms of issuing visas;
  • - about currency and customs control;
  • - about monuments of history and culture;
  • - about transport, visa, excursion services;
  • - about accommodation and meals for tourists;
  • - about the route of travel and the program of stay;
  • - about the date and time of the beginning and end of the trip;
  • - on the procedure for meeting, seeing off and accompanying tourists;
  • - on measures to ensure safety during travel.
• 5. Conducts instructions for tourists on the observance of safety measures, as well as on the rules of conduct on vehicles and on the rules of first aid.
• 6. Immediately inform the head of the organization and interested persons about emergencies with tourists during the incident, as well as about tourists who have not returned from the trip.

The site administrator performs the following job duties:

• 1. In every possible way contributes to the promotion and popularization of the site on the Internet.
• 2. Develops and maintains the basic concept of the site, makes proposals for finalizing the concept and content of the site, for the introduction of a new service for site visitors.
• 3. Keeps track of the text content of the site, constant updating of information.
• 4. Reviews all documents and materials published on the site, deletes and edits materials that do not comply with the general concept and rules of using the site.
• 5. Monitors compliance by visitors with the rules for using the site, as well as other mandatory requirements put forward by its creators.
• 6. Carries out work on editing and proofreading materials and their structuring, including the design of the formatting of texts, tables, etc.
• 7. Explores the needs and requests of site visitors.

There are three people on the staff of the Venera-Tour travel agency: the general director (who combines the functions of the executive director, tourism manager and accountant), tourism manager and site administrator. A maximum of two employees are regularly present in the office: the CEO and the tourism manager. There is a shortage of personnel, namely the tourism manager. Due to the fact that the general director (she is also a leading tourism manager) is often forced to leave for business issues of the company, only one manager remains in the office to receive incoming calls, customer service, send faxes, prepare documentation and online consultation, which reduces the level of quality of the services provided. Thus, we can conclude that it is necessary to optimize the staffing table of the company to reduce the risk of losing the quality of services in the absence of one of the company's employees for any reason.

Business